********* behavior

Good day, I have been trying to change our flights booked to new York based on the fact that there is a national emergency and I cannot travel to New York with my infant daughter . The quarantine period is 14 days and there are so many infected with the corona virus. There is a published document in fin24 on how SAA is dealing with the issue and that it can be resolved without penalty charges but Travelstart will not assist. It cannot be that they are simply not willing to assist without first checking where the problem lies. Each case is different. There cannot be a one size fits all mindset. Very poor service