1 reviews | Active since Feb 2015
Unbelievably pathetic service
This is unbelievably pathetic service. Is there anyone working at Travelstart? Are there any agents at their call centre? If there are, how come all my emailed queries; queries submitted via their online forms and actual telephone calls in the past 72 hours have gone unanswered?
At first, I was trying to move the flight but quickly realised it was not going to work given their pace/ lack of response.I, therefore, tried to just cancel the flights and get a refund. This is proving to be easier said than done as I have received absolutely no response to any of my communication attempts so far. I have since bought another ticket just to be able to fly within the timelines brought about by Covid-19. Can Travelstart please advise what hoops I need to jump through to get my refund? I started this process 5 days before the scheduled flight specifically to avoid forfeiture but it would appear that Travelstart is intent on stripping me of that advantage and see me lose my funds. I am utterly disgusted!
Thank you for taking the time to chat to me today.
As discussed, we can cancel the Kulula ticket, for departure 21st March, and get a voucher for the ticket value.
Do you mind forwarding your physical address, to feedback(at)travelstart.com to update the booking accordingly please.
Please see below communication that we received from Kulula :
Travelbank Voucher - Terms and Conditions
- No admin fee charged - 100% refund
- Valid for 12 months from original date of departure on Kulula only
- When ready to book will have to book on www.kulula.com
- Voucher will be sent to customer directly by the airline
- Vouchers are transferable to another traveller
I will also contact you tomorrow, with more information regarding the British Airways return flight.
I trust you find the above in order.
Kind regards,
Melony at Travelstart
Customer Relations Team
Thank you for taking the time to chat to me today.
As discussed, we can cancel the Kulula ticket, for departure 21st March, and get a voucher for the ticket value.
Do you mind forwarding your physical address, to feedback(at)travelstart.com to update the booking accordingly please.
Please see below communication that we received from Kulula :
Travelbank Voucher - Terms and Conditions
- No admin fee charged - 100% refund
- Valid for 12 months from original date of departure on Kulula only
- When ready to book will have to book on www.kulula.com
- Voucher will be sent to customer directly by the airline
- Vouchers are transferable to another traveller
I will also contact you tomorrow, with more information regarding the British Airways return flight.
I trust you find the above in order.
Kind regards,
Melony at Travelstart
Customer Relations Team
I acknowledge that you called me shortly after I posted the message above, for which I am very thankful. I have sent you the requested information and look forward to receiving the vouchers for the two flights as discussed.
You are doing a great job in responding to the comments here but perhaps that energy should be redirected to responding to queries before they get escalated to this forum.
Thanks a million
I acknowledge that you called me shortly after I posted the message above, for which I am very thankful. I have sent you the requested information and look forward to receiving the vouchers for the two flights as discussed.
You are doing a great job in responding to the comments here but perhaps that energy should be redirected to responding to queries before they get escalated to this forum.
Thanks a million