AN
Alan N
1 reviews | Active since Oct 2010
18 May 2015, 12:19
Unavailable payment options
Tried to book some flights for the weekend, selected the flight options, and when it came time to pay, payment was rejected trying three different credit cards. Went to the airline site and first credit card worked fine. You are showing the cheapest flights for various airlines, however your payment portal does not accept the credit cards to actually pay for the tickets. Had to go to the airline website and paid a fair amount more for the same tickets as those prices weren't available directly. Don't know if it was a temporary glitch, but you seem to have a problem.
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Replies (1)Travelstart's replyOfficial
18 May 2015, 14:31Hello Crowthorne,
I sincerely apologise for the inconvenience experienced over the weekend.
I have tried calling you twice to discuss your experience but got voicemail on both occasions.
As mentioned in my last voice message, I have sent an email to request further information in order that I may investigate what happened.
Kind regards,
Nazley de Vos
I sincerely apologise for the inconvenience experienced over the weekend.
I have tried calling you twice to discuss your experience but got voicemail on both occasions.
As mentioned in my last voice message, I have sent an email to request further information in order that I may investigate what happened.
Kind regards,
Nazley de Vos
Travelstart's reply18 May 2015, 14:31
Official
Hello Crowthorne,
I sincerely apologise for the inconvenience experienced over the weekend.
I have tried calling you twice to discuss your experience but got voicemail on both occasions.
As mentioned in my last voice message, I have sent an email to request further information in order that I may investigate what happened.
Kind regards,
Nazley de Vos
I sincerely apologise for the inconvenience experienced over the weekend.
I have tried calling you twice to discuss your experience but got voicemail on both occasions.
As mentioned in my last voice message, I have sent an email to request further information in order that I may investigate what happened.
Kind regards,
Nazley de Vos
