NN
Narinda N

1 reviews | Active since Apr 2014

07 Apr 2015, 09:58

Unauthorised R5.00 deduction (*****?)

On Saturday night I had R5.00 deducted off my account from \TLC Ministrie". Canceled my card just in case.<br> <br> Bank says they don't know the nature of their business. Has this happened to anyone else?<br> <br> I made online payment on Travelstart (car rental & hotel booking) and Kulula the night before. Maybe there is a security risk? Online payments not so secure? Also I have notice that neither of them request 3D secure online payments and from what I know this is by law a requirement?<br> <br> I notice that Kulula was super slow Thursday and on Friday I was at least able to make my booking. Have Kulula been hacked or something?<br> <br> Travelstart redirecting to Cartrawler and Travelnow makes me a little concern. Is this safe?<br> <br> Simply posting this to give you a heads up that somewhere down the line there is a security risk."""

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Replies (1)
Travelstart
Travelstart's reply07 Apr 2015, 12:38
Official
Hello CathyCakes,

Thank you very much for taking the time to share you feedback with us on this forum.

An agent from our ***** department will be in contact shortly to assist you further with your concerns and hopefully clear up an miscommunication.

Thank you once again for bringing your concerns to our attention. I can assure you that we take feedback very seriously an will always try to make changes where we are able to