Unauthorised deductions

On the 25th February 2021, i had looked at an advert regarding cheap flight by travelstart. In fact i previously used Travelstart for all my flight bookings till Jan 2019. the next morning at 12am i had a unauthorised deduction made by travelstart from my account. It was R768 and no confirmation was made through emails since I had not done a booking or even authorised Travelstart to deduct from my account. As it is nowadays you have to follow up and do your own enquiries when errors happens by instutions There was a watsapp number that you can communicate with Travelstart. This didnt help as whatever word I typed in, it had taken me to the main menu. In vain I sent and email and each email was only responded 2 days later, requesting more information upon information. Eventually they requested by bank statement, which was sent and they advised me that i would get a response with 72 hours. This was on the 10 March 2021. To date (17 March) no response has been given. between the 10th and 17th I have also sent reminder emails with no response. Seems like Travelstart can get richer with R768 and as i am constantly sending emails to deaf ears or blind eyes. My advise is that in future people need to be careful to use Travelstart and pay online, eventually your bank account will be debited for monies which thay have no answer for