Unacceptable customer support

<p>I purchased a Volaris airline flight on Travelstart</p> <p>I emailed travelstart on sunday to double check it included a check in bag, on monday they reply it doesnt .</p> <p>I logged into the Volaris website with the booking reference number travelstart provided me, it gace me an error the booking does not exist. </p> <p>I did a 16min international call to Volaris airline, they were unable to find my booking. </p> <p>I emailed travelstart again the same day about the issue, i received a 2nd booking reference only on the wednesday. </p> <p>Same story, booking refence does not exsit according to the airline. </p> <p>I emailed travelstart again and reveived another reply from the most uninterested customer support agent ever: Stacey Koetie.</p> <p>She simply washed her hands once again from my case by suggesting i should contact the airline directly. </p> <p>Its pretty disgusting to be denied customer support after spending thousands of rands on a flight . We are now thursday and they are unable to provide me with a legit booking reference after the flight been paid in full 6 days ago. I uttrely regret to have chosen Travelstart, i shouldnt have supported a local SA company and should have booked my flight directly withbthe airline. </p> <p>Im extremely disapointed and gutted by the service received. It is simply unfair. </p>