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jonathan I
1 reviews | Active since Sept 2013
21 Sept 2021, 07:55
Unable to re-book airline tickets as no one will get back to you
We've been trying for a month to re-book my wife's airline tickets to the same date's as mine with no success. If they even get back to you Travelstart take days or weeks and then completely fails to fulfill the simple request. The Whatsapp service is a joke and emails not much better. No phone number anywhere to contact them. Avoid...
Helpful (0)
Replies (10)0
Replies (10)
Travelstart's replyOfficial
21 Sept 2021, 14:15Hi Jonathan,
Thank you for reaching out to us.
I have checked the booking and can see that you have requested a change via the client contact form today only for flights in November. This has been noted and sent to the relevant team to assist with the change. I will update the email on the booking to the email you have shared here, as the email on the booking is for spekboomtours.
Kind Regards,
Melissa Eksteen
Thank you for reaching out to us.
I have checked the booking and can see that you have requested a change via the client contact form today only for flights in November. This has been noted and sent to the relevant team to assist with the change. I will update the email on the booking to the email you have shared here, as the email on the booking is for spekboomtours.
Kind Regards,
Melissa Eksteen
Travelstart's reply21 Sept 2021, 14:15
Official
Hi Jonathan,
Thank you for reaching out to us.
I have checked the booking and can see that you have requested a change via the client contact form today only for flights in November. This has been noted and sent to the relevant team to assist with the change. I will update the email on the booking to the email you have shared here, as the email on the booking is for spekboomtours.
Kind Regards,
Melissa Eksteen
Thank you for reaching out to us.
I have checked the booking and can see that you have requested a change via the client contact form today only for flights in November. This has been noted and sent to the relevant team to assist with the change. I will update the email on the booking to the email you have shared here, as the email on the booking is for spekboomtours.
Kind Regards,
Melissa Eksteen
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jonathan I's updateReviewer Update
22 Sept 2021, 12:14Hi Melissa, this is the umpteenth time someone from travelstart has "referred the request to the relevant team", yet nothing ever happens!
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jonathan I's update22 Sept 2021, 12:14
Reviewer Update
Hi Melissa, this is the umpteenth time someone from travelstart has "referred the request to the relevant team", yet nothing ever happens!
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jonathan I's updateReviewer Update
06 Oct 2021, 08:352 Weeks later and still no booking confirmation from Travelstart!
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jonathan I's update06 Oct 2021, 08:35
Reviewer Update
2 Weeks later and still no booking confirmation from Travelstart!
Travelstart's replyOfficial
06 Oct 2021, 10:26Hi Johnathan,
Thank you for reaching out to us.
I have tried to call you to no avail and I am unable to leave a voicemail. I have followed up on the booking and can see that we have been requesting the authorisation from the airline so that we can reissue the booking, as we do not have the authority to do so without their consent.
I have requested that an agent follows up with the airline again as we have done so every week since the change in the schedule. We have also advised you may get a refund on the tickets, but we require your consent to do so. Alternatively we have been offered alternative flights that just require a authorisation code. I have asked the team to send you the new flight options for the return, once received please advise if you would like to wait for the airline to still authorise the change.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have tried to call you to no avail and I am unable to leave a voicemail. I have followed up on the booking and can see that we have been requesting the authorisation from the airline so that we can reissue the booking, as we do not have the authority to do so without their consent.
I have requested that an agent follows up with the airline again as we have done so every week since the change in the schedule. We have also advised you may get a refund on the tickets, but we require your consent to do so. Alternatively we have been offered alternative flights that just require a authorisation code. I have asked the team to send you the new flight options for the return, once received please advise if you would like to wait for the airline to still authorise the change.
Kind Regards,
Melissa
Travelstart's reply06 Oct 2021, 10:26
Official
Hi Johnathan,
Thank you for reaching out to us.
I have tried to call you to no avail and I am unable to leave a voicemail. I have followed up on the booking and can see that we have been requesting the authorisation from the airline so that we can reissue the booking, as we do not have the authority to do so without their consent.
I have requested that an agent follows up with the airline again as we have done so every week since the change in the schedule. We have also advised you may get a refund on the tickets, but we require your consent to do so. Alternatively we have been offered alternative flights that just require a authorisation code. I have asked the team to send you the new flight options for the return, once received please advise if you would like to wait for the airline to still authorise the change.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have tried to call you to no avail and I am unable to leave a voicemail. I have followed up on the booking and can see that we have been requesting the authorisation from the airline so that we can reissue the booking, as we do not have the authority to do so without their consent.
I have requested that an agent follows up with the airline again as we have done so every week since the change in the schedule. We have also advised you may get a refund on the tickets, but we require your consent to do so. Alternatively we have been offered alternative flights that just require a authorisation code. I have asked the team to send you the new flight options for the return, once received please advise if you would like to wait for the airline to still authorise the change.
Kind Regards,
Melissa
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jonathan I's updateReviewer Update
08 Oct 2021, 12:43Melissa,
The airline (Turkish Airlines) has also been emailing your "staff" at Travelstart (I have been copied in on the emails) asking them to change the booking. They have offered to help if Travelstart is incapable of changing the bookings themselves however this offer keeps on getting declined by Travelstart. It seems like this however is the case! We do not want a refund but our tickets changed, this should not be such a hassle!
The airline (Turkish Airlines) has also been emailing your "staff" at Travelstart (I have been copied in on the emails) asking them to change the booking. They have offered to help if Travelstart is incapable of changing the bookings themselves however this offer keeps on getting declined by Travelstart. It seems like this however is the case! We do not want a refund but our tickets changed, this should not be such a hassle!
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jonathan I's update08 Oct 2021, 12:43
Reviewer Update
Melissa,
The airline (Turkish Airlines) has also been emailing your "staff" at Travelstart (I have been copied in on the emails) asking them to change the booking. They have offered to help if Travelstart is incapable of changing the bookings themselves however this offer keeps on getting declined by Travelstart. It seems like this however is the case! We do not want a refund but our tickets changed, this should not be such a hassle!
The airline (Turkish Airlines) has also been emailing your "staff" at Travelstart (I have been copied in on the emails) asking them to change the booking. They have offered to help if Travelstart is incapable of changing the bookings themselves however this offer keeps on getting declined by Travelstart. It seems like this however is the case! We do not want a refund but our tickets changed, this should not be such a hassle!
Travelstart's replyOfficial
08 Oct 2021, 21:22Hi Jonathan,
Thanks for reaching out.
We have called up your booking and see our Schedule Changes team have been in contact with you via email earlier today advising what the airline can offer.
An email was also sent to the airline, a response has been received. Our schedule changes team will be in touch via email.
For any further queries please respond to their e-mail at: help @ travelstart . com
Our Schedule Changes team will keep an eye out for your reply.
Kind Regards,
Marcelle
Thanks for reaching out.
We have called up your booking and see our Schedule Changes team have been in contact with you via email earlier today advising what the airline can offer.
An email was also sent to the airline, a response has been received. Our schedule changes team will be in touch via email.
For any further queries please respond to their e-mail at: help @ travelstart . com
Our Schedule Changes team will keep an eye out for your reply.
Kind Regards,
Marcelle
Travelstart's reply08 Oct 2021, 21:22
Official
Hi Jonathan,
Thanks for reaching out.
We have called up your booking and see our Schedule Changes team have been in contact with you via email earlier today advising what the airline can offer.
An email was also sent to the airline, a response has been received. Our schedule changes team will be in touch via email.
For any further queries please respond to their e-mail at: help @ travelstart . com
Our Schedule Changes team will keep an eye out for your reply.
Kind Regards,
Marcelle
Thanks for reaching out.
We have called up your booking and see our Schedule Changes team have been in contact with you via email earlier today advising what the airline can offer.
An email was also sent to the airline, a response has been received. Our schedule changes team will be in touch via email.
For any further queries please respond to their e-mail at: help @ travelstart . com
Our Schedule Changes team will keep an eye out for your reply.
Kind Regards,
Marcelle
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jonathan I's updateReviewer Update
10 Oct 2021, 09:00Please note that this is Turkish Airlines response:
Dear Travelstart team Good Day,
Dear Travelstart team Good Day,
Hope this email finds you well.
Please kindly note that our passengers` flights are cancelled so you do not need authorization from our side, you can just put an endor*****t and reissue the at NO-ADC for Mrs Julia`s and Miss Hannah Amelia`s tickets. If you would like to you can use the below endor*****t for the reissue of the relevant tickets.
Endor*****t : INVOL REI TK 383/07NOV21 CNX
Best Regards,
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jonathan I's update10 Oct 2021, 09:00
Reviewer Update
Please note that this is Turkish Airlines response:
Dear Travelstart team Good Day,
Dear Travelstart team Good Day,
Hope this email finds you well.
Please kindly note that our passengers` flights are cancelled so you do not need authorization from our side, you can just put an endor*****t and reissue the at NO-ADC for Mrs Julia`s and Miss Hannah Amelia`s tickets. If you would like to you can use the below endor*****t for the reissue of the relevant tickets.
Endor*****t : INVOL REI TK 383/07NOV21 CNX
Best Regards,
jI
jonathan I's updateReviewer Update
12 Oct 2021, 09:11There is still no response from ***. I have accepted now that we will have to buy new tickets as Travelstart has no intention of rebooking the tickets we paid them for...
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jonathan I's update12 Oct 2021, 09:11
Reviewer Update
There is still no response from ***. I have accepted now that we will have to buy new tickets as Travelstart has no intention of rebooking the tickets we paid them for...
Travelstart's replyOfficial
12 Oct 2021, 12:06Hi Jonathan,
Thanks for reaching out.
We have provided your feedback through to our Schedule Changes team, marking it as urgent.
They will be in touch during the course of today.
Kind Regards,
Marcelle
Thanks for reaching out.
We have provided your feedback through to our Schedule Changes team, marking it as urgent.
They will be in touch during the course of today.
Kind Regards,
Marcelle
Travelstart's reply12 Oct 2021, 12:06
Official
Hi Jonathan,
Thanks for reaching out.
We have provided your feedback through to our Schedule Changes team, marking it as urgent.
They will be in touch during the course of today.
Kind Regards,
Marcelle
Thanks for reaching out.
We have provided your feedback through to our Schedule Changes team, marking it as urgent.
They will be in touch during the course of today.
Kind Regards,
Marcelle
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Please be informed that we are awaiting for the reply from airlines end, please allow us some more time as we will get back to you on your request as soon as the airline responds.
Feel free to reach us for any queries.
Regards
Mallikarjun @ Travelstart.
jonathan I's updateReviewer Update
13 Oct 2021, 10:29Marcelle this is the response from your schedule team today despite the airline repeatedly telling them that as the tickets are cancelled and they do not need authorisation - look at my complaint from the 10 October! This is the standard response that we get after every email... *********** or **********, one of the two!!!!
Dear Guest,
We apologize for the delay.
We apologize for the delay.
Please be informed that we are awaiting for the reply from airlines end, please allow us some more time as we will get back to you on your request as soon as the airline responds.
Feel free to reach us for any queries.
Regards
Mallikarjun @ Travelstart.
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jonathan I's update13 Oct 2021, 10:29
Reviewer Update
Marcelle this is the response from your schedule team today despite the airline repeatedly telling them that as the tickets are cancelled and they do not need authorisation - look at my complaint from the 10 October! This is the standard response that we get after every email... *********** or **********, one of the two!!!!
Dear Guest,
We apologize for the delay.
We apologize for the delay.
Please be informed that we are awaiting for the reply from airlines end, please allow us some more time as we will get back to you on your request as soon as the airline responds.
Feel free to reach us for any queries.
Regards
Mallikarjun @ Travelstart.