1 reviews | Active since Dec 2015
Un authorized extra Service fees from the customer
Hi there,<br> <br> I have booked my flight tickets using travel start website and noticed that R460 deducted as service fees. I called the customer and asked for the break down. I received the detailed Invoice in thats no were mentioned travelstart service fees.<br> <br> Yesterday Skywise flight has been grounded, So i Spoken with Skywise team and they told that they can refund only R4263.86, however according to the Invoice for the skywise you have charged me R4459.86.<br> <br> I wrote an email and they confirmed that difference is service charge and the was not stated in Invoice and during the call with customer care.<br> <br> Please dont book your tickets using skywise and these people charging extra with out custamer knowledge.<br> <br> Thanks<br>
Thank you very much for your feedback.
I appreciate the opportunity to clarify the service fee charged. The price which the client selects online already includes the service fee and is the price which the client accepts when making the booking via Travelstart. We indicate that the fare includes all fees in the subtotal and grand total information before and after payment is made.
However, when the ticket is issued, the ticket price and our services fees (and optional extras if selected) are separated as the ticket price goes to the airline while our fees (service fee & optional extras) come to us. The total amount charged will equal the amount accepted and agreed to when the purchase was done online. This information is also advised in the Ticket email we sent our clients.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you very much for your feedback.
I appreciate the opportunity to clarify the service fee charged. The price which the client selects online already includes the service fee and is the price which the client accepts when making the booking via Travelstart. We indicate that the fare includes all fees in the subtotal and grand total information before and after payment is made.
However, when the ticket is issued, the ticket price and our services fees (and optional extras if selected) are separated as the ticket price goes to the airline while our fees (service fee & optional extras) come to us. The total amount charged will equal the amount accepted and agreed to when the purchase was done online. This information is also advised in the Ticket email we sent our clients.
Kind regards,
Nazley de Vos
Customer Relations Specialist