trying to rebook for weeks and still no help

<p>I booked with travelstart and had to suspend my tickets because we could not travel on the date. I paid approximately R26000 for 2 people. Now I have been trying to re-instate my ticket for over a week and no one wants to help. They call me and cut the call while transfering me. I could not travel this week because I could not get the ticket re-instated. I am so tired of this. Over and above everything, I got an email with a quote now saying that I have to pay approximately R13000 per person to re-instate the ticket. What happenedto the money that I have already paid? Why is it so difficult to help customers. I was told I need to pay the difference in the ticket, I saw that the tickets are R11000 per person for the travel dates so why is the difference so much? I feel ******. I am appaled at the service rendered from travelstart. No help whatsoever.</p>