Trying to cancel or change? You are up against a wall.

<p>I made a booking in April 2017 for an international return flight in February 2018. I specifically opted and paid extra for the 'change' option to my flights. After three frustrating days of receiving emails indicating a. that I cannot change the flights and b. that the cancellation charges totals more than the actual flight tickets - I have no option than to register this. You cannot get immediate answers - all questions are dealt with via email with incorrect information and assumptions. I work in the insurance industry and was shocked to be told that not even the travel insurance may be cancelled. The cherry on top was to be told that (allthough they have R25k in their bank account from me) that I had to pay the R800 additional service fee for the cancellation - upfront. All is well with Travelstart - just dont try can cancel or ammend, then the hell starts. I hope that a SENIOR (and NOT a call centre agent) picks up the phone and resolve this. If they exist.</p>