DvdM
David van der Merwe
1 reviews | Active since Apr 2011
18 Mar 2020, 14:07
Trying to cancel flights before it is to late??
Been trying to get hold of Travelstart since Friday 13 March 2020, trying to cancel flights. No one answers the phones and no reply on numerous request send on your website trying to get a refund quote. I only have a reference number from your invoice, I do not know how to cancel directly on Mango and Kulula as the itinerary info on your invoice shows non existing on their websites.
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Replies (2)
Travelstart's replyOfficial
18 Mar 2020, 16:21Good afternoon David
Thank you so much for taking the time to chat to me today.
As discussed, I will send you a separate email with your ticket numbers (for David and Christine) and also more information regarding the vouchers being offered by the airlines. Once again, I do apologise for the long wait times in getting through to us.
If you have any other questions or concerns, please feel free to email me to feedback(at)travelstart.com
Kind regards,
Melony at Travelstart
Customer Relations Team
Thank you so much for taking the time to chat to me today.
As discussed, I will send you a separate email with your ticket numbers (for David and Christine) and also more information regarding the vouchers being offered by the airlines. Once again, I do apologise for the long wait times in getting through to us.
If you have any other questions or concerns, please feel free to email me to feedback(at)travelstart.com
Kind regards,
Melony at Travelstart
Customer Relations Team
Travelstart's reply18 Mar 2020, 16:21
Official
Good afternoon David
Thank you so much for taking the time to chat to me today.
As discussed, I will send you a separate email with your ticket numbers (for David and Christine) and also more information regarding the vouchers being offered by the airlines. Once again, I do apologise for the long wait times in getting through to us.
If you have any other questions or concerns, please feel free to email me to feedback(at)travelstart.com
Kind regards,
Melony at Travelstart
Customer Relations Team
Thank you so much for taking the time to chat to me today.
As discussed, I will send you a separate email with your ticket numbers (for David and Christine) and also more information regarding the vouchers being offered by the airlines. Once again, I do apologise for the long wait times in getting through to us.
If you have any other questions or concerns, please feel free to email me to feedback(at)travelstart.com
Kind regards,
Melony at Travelstart
Customer Relations Team
DvdM
David van der Merwe's updateReviewer Update
18 Mar 2020, 17:53Thank you for the fast response Melony, I appreciate it.
DvdM
David van der Merwe's update18 Mar 2020, 17:53
Reviewer Update
Thank you for the fast response Melony, I appreciate it.