trying to book a ticket ends in disaster
<p>Good day. I did a. Payment for tickets and was debited for them. I then received an email early hours of the morning to say you need to click on the link for balance of the payment when I did click on the link it said expired. When I called the call center I held on for 45min. I then got in my car and drove an hour to lanseria who told me sorry your ticket has been cancelled. The people at the. Airport refused to help me.What about my money???</p>
Dear Justine
Thank you for your feedback.
One of our agent will contact you shortly to see if we can still assist you.
Unfortunately your payment declined for half the booking on Friday evening and you were given a dead line on Friday evening by which time to make payment for the additional amount.
This is why the payment link had expired. Currently there is a pending authorization for the other ticket which will be reversed.
The agent will discuss all options with you on the phone.
Kind regards
Tamara
Dear Justine
Thank you for your feedback.
One of our agent will contact you shortly to see if we can still assist you.
Unfortunately your payment declined for half the booking on Friday evening and you were given a dead line on Friday evening by which time to make payment for the additional amount.
This is why the payment link had expired. Currently there is a pending authorization for the other ticket which will be reversed.
The agent will discuss all options with you on the phone.
Kind regards
Tamara
Good day I am still waiting for some one to contact me
Good day I am still waiting for some one to contact me