1 reviews | Active since May 2014
Travelstuck
I’m simply rating them 1 Star because we don’t have a **** rating. From me selecting O.R Tambo International airport as a preferred airport to them giving me air tickets that reflect Lanseria Airport. The airline cutting down on flights, them changing my flight time without notifying me. Me sending an email to enquire, them not responding. Calling them and them not being able to send an updated travel ticket. Between calling them, online chatting with them and sending emails as at 23-03-2020 and not getting a response. Getting to the airport to learn that flights to Lanseria airport have been canceled by the specific airline and Travelstart not informing me. Ending up flying to O.R Tambo then paying R650 for a cab to collect my car at Lanseria airport. Throughout, Travelstart has been missing in action. What a nightmare!
Thank you for your feedback.
Firstly apologies for any inconvenience this may have caused. I noticed you were assisted by one of our agents regarding how to access your flight details on the airline website. As for the 23rd, I do apologize for not getting back to you as you can imagine our email and call volumes were extremely high and we still try our very best to assist all our clients.
While you can understand the situation at hand please know that not reaching you in time is certainly not our intention once again apologies.
Kind regards
Avril
Thank you for your feedback.
Firstly apologies for any inconvenience this may have caused. I noticed you were assisted by one of our agents regarding how to access your flight details on the airline website. As for the 23rd, I do apologize for not getting back to you as you can imagine our email and call volumes were extremely high and we still try our very best to assist all our clients.
While you can understand the situation at hand please know that not reaching you in time is certainly not our intention once again apologies.
Kind regards
Avril