1 reviews | Active since Jun 2021
TRAVELSTOP, we stop your travels as best we can :)
Travelstart markets themselves as an online travel agency, this assures clients of impeccable online service because obviously they indicate that they are able to assist you better as they don't deal with any customers infront of them. I have tried to get hold of someone to assist me with a flight change to no avail. I completed the online contact form 4 times at various times during the day and finally received a reply at 17h24. The problem however is that this agent in their infinite wisdom didnt bother checking that my booking was for two flights and only offered to change the one. How does a customer feel valued with such service, trying to get hold of someone all day? Travelstart also joyously offers a Whatsapp service but it just directs you to the blithering contact form. One is certainly overjoyed at this online service. I have now submitted my FIFTH contact form and do hope that a human with some form of intelligence or care or pride in their job will address the matter accordingly and actually deliver the service customers pay for and I must add BEG for. I am happy to notice that I am NOT the only one clearly dissatisfied with this service. Travelstart you have a problem, sort it out ASAP!!!!!!
Thanks for reaching out and taking the time to share your concerns with us.
We do apologise for the frustration caused.
Due to us going back to level 4 we are currently receiving high volumes of booking queries. Please be assured we have all hands on deck assisting our customers as quickly as possible.
Thank you for using our online contact form. We received it this afternoon and our team responded later that day.
I do apologise for the mix up with the quote emailed.
Your booking is with our Amendments team and one of our agents will assist.
Our team are currently assisting passengers departing within in the next 24 hours however your daughters booking has been marked as urgent.
Please keep checking your emails our team will be in touch.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns with us.
We do apologise for the frustration caused.
Due to us going back to level 4 we are currently receiving high volumes of booking queries. Please be assured we have all hands on deck assisting our customers as quickly as possible.
Thank you for using our online contact form. We received it this afternoon and our team responded later that day.
I do apologise for the mix up with the quote emailed.
Your booking is with our Amendments team and one of our agents will assist.
Our team are currently assisting passengers departing within in the next 24 hours however your daughters booking has been marked as urgent.
Please keep checking your emails our team will be in touch.
Kind Regards,
Marcelle