KB
Kate B
1 reviews | Active since Jul 2011
04 May 2022, 18:24
Travelstop
For months I've been trying to rebook flights to the value of R10k that were cancelled due to Covid in April 2020. No reply to any of my emails. Phone lines go unanswered. The queries that are submitted online via Travelstart's website are sent back with the message "This email address is no longer in use". To add insult to injury my inbox is overloaded with Travelstart's marketing gumpf. Please get your act together and maybe you won't get such an alarming number of ****py reviews.
Helpful (0)
Replies (5)0
Replies (5)
Travelstart's replyOfficial
06 May 2022, 16:28Hi Kate,
Thank you for taking my call.
As discussed we had sent communication in March and I presume you have not received our response. As you have requested the cancellation on the booking I have asked the team to calculate the refund value for you and I will be giving a call to ensure that you have received it.
Wishing you a lovely weekend.
Kind Regards,
Melissa
Thank you for taking my call.
As discussed we had sent communication in March and I presume you have not received our response. As you have requested the cancellation on the booking I have asked the team to calculate the refund value for you and I will be giving a call to ensure that you have received it.
Wishing you a lovely weekend.
Kind Regards,
Melissa
Travelstart's reply06 May 2022, 16:28
Official
Hi Kate,
Thank you for taking my call.
As discussed we had sent communication in March and I presume you have not received our response. As you have requested the cancellation on the booking I have asked the team to calculate the refund value for you and I will be giving a call to ensure that you have received it.
Wishing you a lovely weekend.
Kind Regards,
Melissa
Thank you for taking my call.
As discussed we had sent communication in March and I presume you have not received our response. As you have requested the cancellation on the booking I have asked the team to calculate the refund value for you and I will be giving a call to ensure that you have received it.
Wishing you a lovely weekend.
Kind Regards,
Melissa
KB
Kate B's updateReviewer Update
12 May 2022, 11:41Hi Melissa
Thanks for your call on Friday. I subsequently received an email from Travelstart advising that they can obtain a quotation from SAA to refund me but it can take up to six months to for SAA to provide a quote. Please advise if you've managed to get a calculation yet.
Thanks
Thanks for your call on Friday. I subsequently received an email from Travelstart advising that they can obtain a quotation from SAA to refund me but it can take up to six months to for SAA to provide a quote. Please advise if you've managed to get a calculation yet.
Thanks
KB
Kate B's update12 May 2022, 11:41
Reviewer Update
Hi Melissa
Thanks for your call on Friday. I subsequently received an email from Travelstart advising that they can obtain a quotation from SAA to refund me but it can take up to six months to for SAA to provide a quote. Please advise if you've managed to get a calculation yet.
Thanks
Thanks for your call on Friday. I subsequently received an email from Travelstart advising that they can obtain a quotation from SAA to refund me but it can take up to six months to for SAA to provide a quote. Please advise if you've managed to get a calculation yet.
Thanks
KB
Kate B's updateReviewer Update
19 May 2022, 09:32Hi Melissa
Still nothing from Travelstart..........
Still nothing from Travelstart..........
KB
Kate B's update19 May 2022, 09:32
Reviewer Update
Hi Melissa
Still nothing from Travelstart..........
Still nothing from Travelstart..........
Travelstart's replyOfficial
19 May 2022, 10:51Hi Kate,
I have tried to call twice and left a voice message.
I will call you again during the course of today on the contact number provided.
I have followed up with our refunds and amendments team regarding your options.
As your ticket is older then 2 years it has expired.
However they can apply fo a refund, however they are unable to advise the amount or guarantee a refund.
Our refunds team also advised the following, that SAA have been refunding all the refunds we have been applying for. And if it was effected by Covid and cancelled by the airline they are currently have been refunding, however as the airline sits with the funds of the ticket any refund due would come from SAA.
Regarding re-booking:
SAA will allow this but re-booking and reissuing the ticket must be done by June 2022
Travel will need to be complete by March 2023
Should you prefer to request an EMD (voucher) you will need to do this directly with SAA and travel must be completed by March 2023.
An email has been sent through to the email address used to make the booking.
Please use the online contact form and select category: Confirmation of refund quotation If you wish to proceed with the refund option.
If you wish to go with the change option - rebooking please select category: Confirmation of date change quotation
Kindly note when rebooking, should there be any difference in fare and taxes as well as airline change fee and Travelstart admin fee this will be charged.
When selecting either of these categories in the message box you will need to put your booking query of what you need assistance with for the team to action accordingly.
Kind Regards,
Marcelle
I have tried to call twice and left a voice message.
I will call you again during the course of today on the contact number provided.
I have followed up with our refunds and amendments team regarding your options.
As your ticket is older then 2 years it has expired.
However they can apply fo a refund, however they are unable to advise the amount or guarantee a refund.
Our refunds team also advised the following, that SAA have been refunding all the refunds we have been applying for. And if it was effected by Covid and cancelled by the airline they are currently have been refunding, however as the airline sits with the funds of the ticket any refund due would come from SAA.
Regarding re-booking:
SAA will allow this but re-booking and reissuing the ticket must be done by June 2022
Travel will need to be complete by March 2023
Should you prefer to request an EMD (voucher) you will need to do this directly with SAA and travel must be completed by March 2023.
An email has been sent through to the email address used to make the booking.
Please use the online contact form and select category: Confirmation of refund quotation If you wish to proceed with the refund option.
If you wish to go with the change option - rebooking please select category: Confirmation of date change quotation
Kindly note when rebooking, should there be any difference in fare and taxes as well as airline change fee and Travelstart admin fee this will be charged.
When selecting either of these categories in the message box you will need to put your booking query of what you need assistance with for the team to action accordingly.
Kind Regards,
Marcelle
Travelstart's reply19 May 2022, 10:51
Official
Hi Kate,
I have tried to call twice and left a voice message.
I will call you again during the course of today on the contact number provided.
I have followed up with our refunds and amendments team regarding your options.
As your ticket is older then 2 years it has expired.
However they can apply fo a refund, however they are unable to advise the amount or guarantee a refund.
Our refunds team also advised the following, that SAA have been refunding all the refunds we have been applying for. And if it was effected by Covid and cancelled by the airline they are currently have been refunding, however as the airline sits with the funds of the ticket any refund due would come from SAA.
Regarding re-booking:
SAA will allow this but re-booking and reissuing the ticket must be done by June 2022
Travel will need to be complete by March 2023
Should you prefer to request an EMD (voucher) you will need to do this directly with SAA and travel must be completed by March 2023.
An email has been sent through to the email address used to make the booking.
Please use the online contact form and select category: Confirmation of refund quotation If you wish to proceed with the refund option.
If you wish to go with the change option - rebooking please select category: Confirmation of date change quotation
Kindly note when rebooking, should there be any difference in fare and taxes as well as airline change fee and Travelstart admin fee this will be charged.
When selecting either of these categories in the message box you will need to put your booking query of what you need assistance with for the team to action accordingly.
Kind Regards,
Marcelle
I have tried to call twice and left a voice message.
I will call you again during the course of today on the contact number provided.
I have followed up with our refunds and amendments team regarding your options.
As your ticket is older then 2 years it has expired.
However they can apply fo a refund, however they are unable to advise the amount or guarantee a refund.
Our refunds team also advised the following, that SAA have been refunding all the refunds we have been applying for. And if it was effected by Covid and cancelled by the airline they are currently have been refunding, however as the airline sits with the funds of the ticket any refund due would come from SAA.
Regarding re-booking:
SAA will allow this but re-booking and reissuing the ticket must be done by June 2022
Travel will need to be complete by March 2023
Should you prefer to request an EMD (voucher) you will need to do this directly with SAA and travel must be completed by March 2023.
An email has been sent through to the email address used to make the booking.
Please use the online contact form and select category: Confirmation of refund quotation If you wish to proceed with the refund option.
If you wish to go with the change option - rebooking please select category: Confirmation of date change quotation
Kindly note when rebooking, should there be any difference in fare and taxes as well as airline change fee and Travelstart admin fee this will be charged.
When selecting either of these categories in the message box you will need to put your booking query of what you need assistance with for the team to action accordingly.
Kind Regards,
Marcelle
KB
Kate B's updateReviewer Update
09 Jun 2022, 15:10Hi there
Still no refund quote.
I think it may be a better option to rebook a flight. Please let me know how to go about rebooking.
Thanks so much
Still no refund quote.
I think it may be a better option to rebook a flight. Please let me know how to go about rebooking.
Thanks so much
KB
Kate B's update09 Jun 2022, 15:10
Reviewer Update
Hi there
Still no refund quote.
I think it may be a better option to rebook a flight. Please let me know how to go about rebooking.
Thanks so much
Still no refund quote.
I think it may be a better option to rebook a flight. Please let me know how to go about rebooking.
Thanks so much