DG
Deedrick G
1 reviews | Active since Nov 2020
13 Nov 2020, 09:47
Travelstart.WE WILL REFUND IN 12 WEEKS GO TO HELL
I booked a flight second week in October from Nairobi to Zanzibar leaving 8.00 from Nairobi on Precision Air. When I arrived at the airport I was told that specific flight has not been opperationg since April. How can a travel agent book a flight, take your money for a flight thqt does not exist. I got no notivication from the of any flight cancelation. When I phoned them all they say sorry for the inconviniance we will refund you in 12 WEEKS. 12 WEEKS. For a flight they booked for me that does not even exist and the did not even let me know before hand. I was stuck at the airport had to book a flight to Dar Es Salaam and from there get a flight to Zanzibar costing me an additional R6000 and all they say is WE WILP REFUND YOU IN 12 WEEKS. What about the extra expences I had.
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Travelstart's replyOfficial
13 Nov 2020, 16:37Good day Mr Gericke
Thank you kindly for taking the time to provide us with your feedback.
I am so sorry to hear of your frustration with the flight scheduled offered and booked.
Before I go into the unconfirmed flight , I would like to elaborate on how the inventory is displayed on our website.
The flights offered on our website is filtered directly from a Global distribution system. This system is were the airline updates their inventory for us to sell and we can only sell what is being offered via this system.
At the time of making the booking on the 15October , the flights was very actively loaded in the global system for all agencies to sell to passenger. When I check the history of your booking , I notice that only on the 09 November the airline cancelled the flight due to Schedule change.
With our industry there are various factors that may affect flight time changes and or cancellations, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues etc
Airlines therefore cannot guarantee their timetables and this is the reason the IATA Conditions of Contract was drafted - which basically stipulates that airlines guarantee to transport clients from A - B but do not guarantee their time tables. Each airline also has their own Terms of Conditions and procedures where schedule changes and delays are concerned.
I am really sorry that you were not informed of the flight cancellation before your flight departure. In instances such as these the airline offers assistance to the passenger at the airport. When the airline has a schedule change or flight cancellation, your options are alternative flight times or days and if the alternatives do not suite you then there is the option of cancellation. The reason for the delay in the refund is not because of any reason except that your money is with the airline , we need to wait for them to refund us in order for us to refund you.
The refunds Team has sent you an email with the information on your refund, based on the directive of the airline.
Wishing you a wonderful day further!
Thank and kind regards
Travelstart
Thank you kindly for taking the time to provide us with your feedback.
I am so sorry to hear of your frustration with the flight scheduled offered and booked.
Before I go into the unconfirmed flight , I would like to elaborate on how the inventory is displayed on our website.
The flights offered on our website is filtered directly from a Global distribution system. This system is were the airline updates their inventory for us to sell and we can only sell what is being offered via this system.
At the time of making the booking on the 15October , the flights was very actively loaded in the global system for all agencies to sell to passenger. When I check the history of your booking , I notice that only on the 09 November the airline cancelled the flight due to Schedule change.
With our industry there are various factors that may affect flight time changes and or cancellations, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues etc
Airlines therefore cannot guarantee their timetables and this is the reason the IATA Conditions of Contract was drafted - which basically stipulates that airlines guarantee to transport clients from A - B but do not guarantee their time tables. Each airline also has their own Terms of Conditions and procedures where schedule changes and delays are concerned.
I am really sorry that you were not informed of the flight cancellation before your flight departure. In instances such as these the airline offers assistance to the passenger at the airport. When the airline has a schedule change or flight cancellation, your options are alternative flight times or days and if the alternatives do not suite you then there is the option of cancellation. The reason for the delay in the refund is not because of any reason except that your money is with the airline , we need to wait for them to refund us in order for us to refund you.
The refunds Team has sent you an email with the information on your refund, based on the directive of the airline.
Wishing you a wonderful day further!
Thank and kind regards
Travelstart
Travelstart's reply13 Nov 2020, 16:37
Official
Good day Mr Gericke
Thank you kindly for taking the time to provide us with your feedback.
I am so sorry to hear of your frustration with the flight scheduled offered and booked.
Before I go into the unconfirmed flight , I would like to elaborate on how the inventory is displayed on our website.
The flights offered on our website is filtered directly from a Global distribution system. This system is were the airline updates their inventory for us to sell and we can only sell what is being offered via this system.
At the time of making the booking on the 15October , the flights was very actively loaded in the global system for all agencies to sell to passenger. When I check the history of your booking , I notice that only on the 09 November the airline cancelled the flight due to Schedule change.
With our industry there are various factors that may affect flight time changes and or cancellations, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues etc
Airlines therefore cannot guarantee their timetables and this is the reason the IATA Conditions of Contract was drafted - which basically stipulates that airlines guarantee to transport clients from A - B but do not guarantee their time tables. Each airline also has their own Terms of Conditions and procedures where schedule changes and delays are concerned.
I am really sorry that you were not informed of the flight cancellation before your flight departure. In instances such as these the airline offers assistance to the passenger at the airport. When the airline has a schedule change or flight cancellation, your options are alternative flight times or days and if the alternatives do not suite you then there is the option of cancellation. The reason for the delay in the refund is not because of any reason except that your money is with the airline , we need to wait for them to refund us in order for us to refund you.
The refunds Team has sent you an email with the information on your refund, based on the directive of the airline.
Wishing you a wonderful day further!
Thank and kind regards
Travelstart
Thank you kindly for taking the time to provide us with your feedback.
I am so sorry to hear of your frustration with the flight scheduled offered and booked.
Before I go into the unconfirmed flight , I would like to elaborate on how the inventory is displayed on our website.
The flights offered on our website is filtered directly from a Global distribution system. This system is were the airline updates their inventory for us to sell and we can only sell what is being offered via this system.
At the time of making the booking on the 15October , the flights was very actively loaded in the global system for all agencies to sell to passenger. When I check the history of your booking , I notice that only on the 09 November the airline cancelled the flight due to Schedule change.
With our industry there are various factors that may affect flight time changes and or cancellations, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues etc
Airlines therefore cannot guarantee their timetables and this is the reason the IATA Conditions of Contract was drafted - which basically stipulates that airlines guarantee to transport clients from A - B but do not guarantee their time tables. Each airline also has their own Terms of Conditions and procedures where schedule changes and delays are concerned.
I am really sorry that you were not informed of the flight cancellation before your flight departure. In instances such as these the airline offers assistance to the passenger at the airport. When the airline has a schedule change or flight cancellation, your options are alternative flight times or days and if the alternatives do not suite you then there is the option of cancellation. The reason for the delay in the refund is not because of any reason except that your money is with the airline , we need to wait for them to refund us in order for us to refund you.
The refunds Team has sent you an email with the information on your refund, based on the directive of the airline.
Wishing you a wonderful day further!
Thank and kind regards
Travelstart