TN
Talya N
1 reviews | Active since Oct 2021
13 Oct 2021, 18:12
Travelstarts pathetic service, taking money but has an issue refunding.
I've booked tickets with them paid them, tickets ia for Mango. Mango is currently not operating and ive tried to get hold of them several times i keep on speaking to a robot via whatsapp. Eventually when someone (agent) speaks to me they keep on copying and pasting what has been posted on Mangos website 😕ive had to make debt to book new tickets and yet they refuse to refund me for inflown tickets.. They keep on blaming Mango but my money sits with them and not Mango i did not book with Mango directly.
This is utterly disgusting service.
To keep on telling me to request a voucher will not help me i am not flying anytime soon infact, i somt think i am going to fly again!!!!
Pathetic service!!!
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
13 Oct 2021, 21:50Hi Talya,
Thank you for reaching out to us.
I have tried to call you to no avail.
Please note I will contact you within 24hours to address your concerns.
Travelstart is a search engine, offering passengers access to the best fares out there. When a booking is made via Travelstart, the payment goes directly to the airline to secure the flights and fare you have selected. With low cost carrier airlines we do not have authority to action a change on them and for security reasons we cannot assist with an amendment. The ticket belongs to Mango and not Travelstart and we are governed by the airline directives and regulations. Mango is under business rescue and is in no position to offer passengers refunds on their bookings, only vouchers for future flights.
I will call you in the morning to further discuss.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have tried to call you to no avail.
Please note I will contact you within 24hours to address your concerns.
Travelstart is a search engine, offering passengers access to the best fares out there. When a booking is made via Travelstart, the payment goes directly to the airline to secure the flights and fare you have selected. With low cost carrier airlines we do not have authority to action a change on them and for security reasons we cannot assist with an amendment. The ticket belongs to Mango and not Travelstart and we are governed by the airline directives and regulations. Mango is under business rescue and is in no position to offer passengers refunds on their bookings, only vouchers for future flights.
I will call you in the morning to further discuss.
Kind Regards,
Melissa
Travelstart's reply13 Oct 2021, 21:50
Official
Hi Talya,
Thank you for reaching out to us.
I have tried to call you to no avail.
Please note I will contact you within 24hours to address your concerns.
Travelstart is a search engine, offering passengers access to the best fares out there. When a booking is made via Travelstart, the payment goes directly to the airline to secure the flights and fare you have selected. With low cost carrier airlines we do not have authority to action a change on them and for security reasons we cannot assist with an amendment. The ticket belongs to Mango and not Travelstart and we are governed by the airline directives and regulations. Mango is under business rescue and is in no position to offer passengers refunds on their bookings, only vouchers for future flights.
I will call you in the morning to further discuss.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have tried to call you to no avail.
Please note I will contact you within 24hours to address your concerns.
Travelstart is a search engine, offering passengers access to the best fares out there. When a booking is made via Travelstart, the payment goes directly to the airline to secure the flights and fare you have selected. With low cost carrier airlines we do not have authority to action a change on them and for security reasons we cannot assist with an amendment. The ticket belongs to Mango and not Travelstart and we are governed by the airline directives and regulations. Mango is under business rescue and is in no position to offer passengers refunds on their bookings, only vouchers for future flights.
I will call you in the morning to further discuss.
Kind Regards,
Melissa
TN
Talya N's updateReviewer Update
18 Oct 2021, 17:16Yet no call as yet!!!!!
TN
Talya N's update18 Oct 2021, 17:16
Reviewer Update
Yet no call as yet!!!!!
Travelstart's replyOfficial
18 Oct 2021, 20:37Hi Talya,
Thank you for taking my call.
As advised that airline holds the funds for the tickets and has to issue a voucher for the value of the booking as we do not have access to do this. I have sent the airline the email requesting the voucher so that I can have this sent to you.
Kind Regards,
Melissa Eksteen
Thank you for taking my call.
As advised that airline holds the funds for the tickets and has to issue a voucher for the value of the booking as we do not have access to do this. I have sent the airline the email requesting the voucher so that I can have this sent to you.
Kind Regards,
Melissa Eksteen
Travelstart's reply18 Oct 2021, 20:37
Official
Hi Talya,
Thank you for taking my call.
As advised that airline holds the funds for the tickets and has to issue a voucher for the value of the booking as we do not have access to do this. I have sent the airline the email requesting the voucher so that I can have this sent to you.
Kind Regards,
Melissa Eksteen
Thank you for taking my call.
As advised that airline holds the funds for the tickets and has to issue a voucher for the value of the booking as we do not have access to do this. I have sent the airline the email requesting the voucher so that I can have this sent to you.
Kind Regards,
Melissa Eksteen