TRAVELSTARTS LATE SERVICES CAUSES MISSED FLIGHT

There was a death in the family of a close relative and my mother and I needed to get to Durban urgently.I had used TRAVELSTART services as I always do.At approximately 11:54AM I had submitted my booking for a flight which was to depart at 17:10PM on MANGO airlines at which point i had received an email at 11:59 confirming that my booking had been processed and accepted .Thereafter at 14:21PM I had received a further email informing me that my payment was declined and this was not due to insufficient funds , at this point as i was rushing to ready myself for the journey I phoned the TRAVELSTART emergency helpline to rectify the issue.After contacting them several times the issue was only resolved at 15:44PM and after having to travel to O.R Tambo international airport from my home in Lenasia which takes between 30 to 45 minutes was greeted by some very unhelpful staff at the MANGO guest service desk and had missed the check in for the flight.I am very disappointed with the very slow service and lack of customer care from TRAVELSTART which costed me R1000 and to miss my aunts funeral.For something that should be quick and easy it turned out to be a disaster.I demand a full refund.