Travelstarts horrible, non existing customer service continues

Ok…so that bad service I complained about on my #HelloPeter post on the 17th of March 2022 continues…

Please read my original complaint below and thereafter the reply I we received from #Travelstart.

Original complaint: Shocking service from #Travelstart. With the Comair flights being grounded #Travelstart failed to notify us timeously which cost us a huge amount of transport money to get to airport in Vic Falls from our lodge. They also failed to keep us in the loop of what is happening with our grounded flights. Trying to get hold of them is impossible as we tried calling you guys numerous times whilst holding on forever without any answer. Your WhatsApp system is also useless. I have used Travelstart for many years, but NEVER AGAIN. Your service stinks!

Travelstart’s reply: Hi Reyno, Thank you for taking my call and relaying your concerns. I am very sorry that you had this experience when using the return flight and were ultimately left with purchasing another ticket and additional transport costs to get to the other airport. Please revert to me on email at feedback @ Travelstart . com so that I can address your concerns and provide you with feedback. I will also be following up with the team in regards to refunds as the airline has only offered a suspension to us. I will revert with further feedback once we have more information. Kind Regards, Melissa

Now that everyone’s is in the picture, I would like to inform everyone what happened next. We then emailed #Travelstart on Monday, 11 April 2022 at 9:06 AM requesting a refund for our tickets, where after we received a autoreply back from them stating the following: Hi there, We have received your query and will respond within 24 hours. Should you need further assistance, we are available via WhatsApp Monday - Sunday: 09h00-21h00 To stay updated on the latest travel information and regulations, please click the link below. Current Travel Information Your Freedom to Move is our priority Kind Regards, Travelstart

As we didn’t receive a response within 24 hours, we decided to give them the benefit of the doubt (as the might be busy) and waited another few days, eight days to be exact, before sending yet another email to them.

On Tuesday the 19th of April 2022 @ 12:50 PM we sent them another email with our refund request where after we received their automated reply again stating that they will be responding to us within 24 hours.

Well, its now Thursday the 21st of April 2022 and guess what? No reply! Why am I not surprised? I have thus decided to post another review of Travestarts non existing service on Hello Peter & various social media platforms to inform other customers falling prey to Travelstarts horrible customer service!