AK
Andries K
1 reviews | Active since Sept 2019
13 Sept 2019, 15:44
Travelstart's failure to refund
Travelstart debited my bank account with R 2 043-88 for a car rental and when I asked for confirmation of the car rental booking (I did receive confirmation of my flight booking) proir to the rental date, Travelstart advised that they could not find my booking and advised me to apply for a refund. I did so prior to the rental date. They now refer me to Cartrawler with whom I have no legal relationship.
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Replies (2)
Travelstart's replyOfficial
13 Sept 2019, 15:51Dear Andries
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Travelstart's reply13 Sept 2019, 15:51
Official
Dear Andries
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
AK
Andries K's updateReviewer Update
13 Sept 2019, 16:15The Travelstart Team,
I did received a telephone call from you a few minutes ago and look forward to your response on Monday as undertaken.
I shall hold my complaint in terms of section 47(3) of the Consumer Protection Act, No. 68 of 2008 to the National Consumer Commission over pending your reply on Monday.
Regards,
Andre
I did received a telephone call from you a few minutes ago and look forward to your response on Monday as undertaken.
I shall hold my complaint in terms of section 47(3) of the Consumer Protection Act, No. 68 of 2008 to the National Consumer Commission over pending your reply on Monday.
Regards,
Andre
AK
Andries K's update13 Sept 2019, 16:15
Reviewer Update
The Travelstart Team,
I did received a telephone call from you a few minutes ago and look forward to your response on Monday as undertaken.
I shall hold my complaint in terms of section 47(3) of the Consumer Protection Act, No. 68 of 2008 to the National Consumer Commission over pending your reply on Monday.
Regards,
Andre
I did received a telephone call from you a few minutes ago and look forward to your response on Monday as undertaken.
I shall hold my complaint in terms of section 47(3) of the Consumer Protection Act, No. 68 of 2008 to the National Consumer Commission over pending your reply on Monday.
Regards,
Andre