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DEBRA L
1 reviews | Active since May 2019
07 Apr 2020, 17:49
Travelstart...poor to zero service!
I have a flight to re-schedule/postpone till later in the year as my son cannot fly now due to the Covid virus. Flight is from LA to Johannesburg. I have sent about 10 emails plus gone on their chat site to request a voucher or some confirmation for this flight to be used later in the year. As yet, nothing!! The flight is booked for the 15 April and so needs to be sorted out asap. Due to the virus, one is only able to contact them through emails or their " live" chat, which doesnt exist!! I am at my wits end now as I cannot and will not lose this flight! Very poor service from Travelstart.
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Travelstart's replyOfficial
08 Apr 2020, 09:23Good morning Debra
Thank you for your feedback and we are sorry to hear you are not pleased with the way we have handled your query. Like you, many people are trying to contact us. We’re doing what we can to get back to you as quickly as possible but can’t prevent that waiting times are long.
We are currently prioritising bookings by departure date but rest assured that we will get to your booking as soon as possible.
We thank you for your patience during this difficult time and we do apologise for the inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for your feedback and we are sorry to hear you are not pleased with the way we have handled your query. Like you, many people are trying to contact us. We’re doing what we can to get back to you as quickly as possible but can’t prevent that waiting times are long.
We are currently prioritising bookings by departure date but rest assured that we will get to your booking as soon as possible.
We thank you for your patience during this difficult time and we do apologise for the inconvenience caused.
Kind regards,
The Travelstart Team
Travelstart's reply08 Apr 2020, 09:23
Official
Good morning Debra
Thank you for your feedback and we are sorry to hear you are not pleased with the way we have handled your query. Like you, many people are trying to contact us. We’re doing what we can to get back to you as quickly as possible but can’t prevent that waiting times are long.
We are currently prioritising bookings by departure date but rest assured that we will get to your booking as soon as possible.
We thank you for your patience during this difficult time and we do apologise for the inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for your feedback and we are sorry to hear you are not pleased with the way we have handled your query. Like you, many people are trying to contact us. We’re doing what we can to get back to you as quickly as possible but can’t prevent that waiting times are long.
We are currently prioritising bookings by departure date but rest assured that we will get to your booking as soon as possible.
We thank you for your patience during this difficult time and we do apologise for the inconvenience caused.
Kind regards,
The Travelstart Team