Travelstart Zero Service
Dear Hello Peter.
Travelstart is by far the worst comany I have ever dealt with. Due to covid and flight restrictions I tried to assist two elderly people with an upgrade to get their kids from New Zealand to South Africa.
They had to pay in thousands of rands for re-scheduling and then flights were cancelled again. Not because of these elderly couple but becuase of Covid. Now they again want to charge addtional fees to get them on a flight in Decemeber.
I dealt with them and specifically a lady called Melissa at Travelstart.
She simply does not reply on my mails and when she does she apologises for being too busy.
In the last three weeks we have send numerous mails to pleas assist and they have not rep**** even once.
This is a company that refuses to assist elderly people to get their beloved children in South Africa for a visit.
They only have a email correspondence centre. You cannot reach their Head Office or any Manager.
This is the poorest service I have ever encountered and I will never advise anyone to ever deal with them in any form or manner.
This is shocking to say the very least.
Thank you for reaching out to us.
Please note 2 email quotes have been sent regarding the change to the Qantas booking as the airline has advised all additional. We had emailed the airline to request a waiver of the additional cost and this was declined. We had sent numerous emails to yourself and the passenger instructing that the additional collection is applicable, however the response we received until recent is that the quotes were declined due to the additional cost. Please revert as instructed on the quoted emails should you wish to proceed as the airline has advised that ticket is no longer valid for a refund.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note 2 email quotes have been sent regarding the change to the Qantas booking as the airline has advised all additional. We had emailed the airline to request a waiver of the additional cost and this was declined. We had sent numerous emails to yourself and the passenger instructing that the additional collection is applicable, however the response we received until recent is that the quotes were declined due to the additional cost. Please revert as instructed on the quoted emails should you wish to proceed as the airline has advised that ticket is no longer valid for a refund.
Kind Regards,
Melissa