Travelstart - ZERO Response and support

TRAVELSTART - TB***0 I would strongly advise anybody planning to travel, never to use Travelstart. Their customer support is non-existing. We have made our booking through Travelstart for our return flights from Mauritius to Johannesburg via Reunion on Air Austral on 29/09/2019, arriving at 12:55 in Johannesburg. Our connection flight would be on MANGO from Johannesburg to Port Elizabeth at 15h30, which would allow us sufficient time for baggage collection and checking in. On 26/09/2019 we were informed by Travelstart of a schedule change from Air Austral.

Hello, The airline has made a schedule change on your trip. Please see the below itinerary reflecting the changes made as you may need to adjust your plans accordingly.

UU 103 29SEP MRU-RUN ***SEP UU 341 29SEP RUN-JNB ***SEP

Alternatively, you can use the link www.checkmytrip.com to see your new itinerary. Enter your surname as it is spelt on the e-ticket as well as reference .

You will keep the e-ticket you have already received, but make sure that you arrive at the airport in time, in case the airline needs to make corrections in their system.

Do not hesitate to contact us if you have any queries.

Regards, Travelstart

This is when our nightmare started. The schedule change meant that would miss our connection flight on MANGO as we would arrive too late in Johannesburg. After several emails and numerous phone calls asking for assistance we received zero response until this day, apart from a few automatic email responses stating how important their customer service is to them and that they would respond within 48 Hours!!!

In the end we had to make alternative bookings on SafAir having to pay for tickets again as we all had to work the next day and MANGO had no alternative flights on that same day nor on the following morning.

In the whole process we we were left to our own fate with zero support or response from Travelstart and I had to pay an additional R9307.00 for tickets on SafAir. This is unacceptable and I will definetaly advise all my friends and business partners never to make use of Travelstart! I do demand a refund of my additional costs and would know what to do to start the claim process!!!