GL
Gary L
1 reviews | Active since Sept 2016
30 May 2022, 07:35
Travelstart - zero aftersales service.
Absolutely no after sales service. Don't waste your time sending emails. Once they have your money - forget about any response from them.
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Travelstart's replyOfficial
30 May 2022, 16:38Hi Gary,
Thank you for taking my call earlier and sharing your concerns.
As advised by my colleague last week, I'm afraid Kulula does not permit name changes. As the airline sits with the funds of the ticket passengers and agents are governed by all airlines policies and we are not permitted to change / waiver them.
Kulula does permit date and time changes, however these changes need to be facilitated by the airline and the customer would need to contact Kulula direct and provide them with the airline check-in reference number. The airline would need to assist from their side.
We do apologise for the frustration caused that Kulula ask that you contact Travelstart to assist with your name change request.
As advised this feedback will be provided to the airline.
Kind Regards,
Marcelle
Thank you for taking my call earlier and sharing your concerns.
As advised by my colleague last week, I'm afraid Kulula does not permit name changes. As the airline sits with the funds of the ticket passengers and agents are governed by all airlines policies and we are not permitted to change / waiver them.
Kulula does permit date and time changes, however these changes need to be facilitated by the airline and the customer would need to contact Kulula direct and provide them with the airline check-in reference number. The airline would need to assist from their side.
We do apologise for the frustration caused that Kulula ask that you contact Travelstart to assist with your name change request.
As advised this feedback will be provided to the airline.
Kind Regards,
Marcelle
Travelstart's reply30 May 2022, 16:38
Official
Hi Gary,
Thank you for taking my call earlier and sharing your concerns.
As advised by my colleague last week, I'm afraid Kulula does not permit name changes. As the airline sits with the funds of the ticket passengers and agents are governed by all airlines policies and we are not permitted to change / waiver them.
Kulula does permit date and time changes, however these changes need to be facilitated by the airline and the customer would need to contact Kulula direct and provide them with the airline check-in reference number. The airline would need to assist from their side.
We do apologise for the frustration caused that Kulula ask that you contact Travelstart to assist with your name change request.
As advised this feedback will be provided to the airline.
Kind Regards,
Marcelle
Thank you for taking my call earlier and sharing your concerns.
As advised by my colleague last week, I'm afraid Kulula does not permit name changes. As the airline sits with the funds of the ticket passengers and agents are governed by all airlines policies and we are not permitted to change / waiver them.
Kulula does permit date and time changes, however these changes need to be facilitated by the airline and the customer would need to contact Kulula direct and provide them with the airline check-in reference number. The airline would need to assist from their side.
We do apologise for the frustration caused that Kulula ask that you contact Travelstart to assist with your name change request.
As advised this feedback will be provided to the airline.
Kind Regards,
Marcelle