Travelstart ZA***6

After I complained about the poor service from Travelstart on this platform, Melissa contacted me and reviewed the issue. Thank you Melissa. She indicated that Travelstart would allow me to book another ticket due to their failing to provide the service I had paid for. On 15 July Melissa wrote "Please note I have received the authorisation for a rebooking and you are able to provide us with the new flight details and routing and we will check the availability and any difference in cost would be collected.". I asked for a booking in September. Travelstart now wants to charge me R3000 for that. It is cheaper to do a booking from scratch. This is certainly not helping the situation. I give up.