LB
Leigh B
1 reviews | Active since Mar 2022
29 Mar 2022, 22:18
TRAVELSTART YOU SUCK.
I have had the worst experience with Travelstart. I have tried to cancel a flight and got nowhere. I have tried the WhattsApp line, the phone number and the online help form (which says they will email back) .... I have spent hours on their helpline with no results. The flight is tomorrow - which means I will loose the chance to change it or get a refund. Travelstart is marketed as an intermediary between Airlines and passengers - and yet it seems impossible to get a response - even if you hit the request for emergency support.
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Travelstart's replyOfficial
30 Mar 2022, 17:46Hi Leigh,
Thank you for the feedback.
I have tried to call to no avail and left a voicemail. I have checked the booking and can see that a change was requested and reissued on 25 March 2022. I have searched for additional requests for a refund but am unable to locate an email or client contact form. Please can you send me an email to feedback @ travelstart . com so that I can check on the request and have the relevant team assist you.
Kind Regards,
Melissa
Thank you for the feedback.
I have tried to call to no avail and left a voicemail. I have checked the booking and can see that a change was requested and reissued on 25 March 2022. I have searched for additional requests for a refund but am unable to locate an email or client contact form. Please can you send me an email to feedback @ travelstart . com so that I can check on the request and have the relevant team assist you.
Kind Regards,
Melissa
Travelstart's reply30 Mar 2022, 17:46
Official
Hi Leigh,
Thank you for the feedback.
I have tried to call to no avail and left a voicemail. I have checked the booking and can see that a change was requested and reissued on 25 March 2022. I have searched for additional requests for a refund but am unable to locate an email or client contact form. Please can you send me an email to feedback @ travelstart . com so that I can check on the request and have the relevant team assist you.
Kind Regards,
Melissa
Thank you for the feedback.
I have tried to call to no avail and left a voicemail. I have checked the booking and can see that a change was requested and reissued on 25 March 2022. I have searched for additional requests for a refund but am unable to locate an email or client contact form. Please can you send me an email to feedback @ travelstart . com so that I can check on the request and have the relevant team assist you.
Kind Regards,
Melissa