JH
Jeremy H
1 reviews | Active since Mar 2009
02 Feb 2022, 07:24
Travelstart! You need to revise your customer service offering
Having used Travelstart for all my travel for years before Covid, I am absolutely appalled with the current reservation / customer service Travelstart has adopted. One cannot call the company - everything has to be done on the web or WhatsApp - to which I have been waiting since yesterday morning for a response!!!. The result is that I probably will lose the flight - Bring it on!
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Travelstart's replyOfficial
07 Feb 2022, 14:53Hi Jeremy,
Thank you for reaching out to us. Please note that I have checked the booking and can see that on 31 January before close of Business and we reverted on 1 February as well as called and assisted on 2 February. I apologise that there has been delays to resolve the initial request and can assure you that the team is working hard to assist and reach everybody.
Kind Regards,
Melissa
Thank you for reaching out to us. Please note that I have checked the booking and can see that on 31 January before close of Business and we reverted on 1 February as well as called and assisted on 2 February. I apologise that there has been delays to resolve the initial request and can assure you that the team is working hard to assist and reach everybody.
Kind Regards,
Melissa
Travelstart's reply07 Feb 2022, 14:53
Official
Hi Jeremy,
Thank you for reaching out to us. Please note that I have checked the booking and can see that on 31 January before close of Business and we reverted on 1 February as well as called and assisted on 2 February. I apologise that there has been delays to resolve the initial request and can assure you that the team is working hard to assist and reach everybody.
Kind Regards,
Melissa
Thank you for reaching out to us. Please note that I have checked the booking and can see that on 31 January before close of Business and we reverted on 1 February as well as called and assisted on 2 February. I apologise that there has been delays to resolve the initial request and can assure you that the team is working hard to assist and reach everybody.
Kind Regards,
Melissa