DO
Dirk O
1 reviews | Active since Dec 2018
18 Dec 2020, 15:50
TRAVELSTART - YOU ARE USELESS
Just one more company that went digital completely which must be the most frustrating thing of the modern era. Cannot phone, chatbot not working, e-mail no response. I cannot change my flight. Officially another worst company to deal with. Can somebody just bring back a capable human being with a real brain so we can get service
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Replies (1)
Travelstart's replyOfficial
18 Dec 2020, 15:57Good day Dirk
Thank you for taking the time to provide us with your feedback.
We apologize for the struggle in trying to get assistance. Due to Covid 19 pandemic and the presidents recent speech , we are receiving extremely high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist all our customers quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologize for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I have had a look at your booking and can confirm that for Flysafair all changes can only be done directly with the airline.
You can log onto https://www.flysafair.co.za/ and you use your airline reference "ESKILL" to access your booking under manage travel. The reason why it can only be done via the website is because they need payment in order to confirm changes and this is not something we can process on your behalf.
I do hope that this is able to provide you with some assistance.
Wishing you a safe season ahead.
Yours in safe Travel.
Travelstart
Thank you for taking the time to provide us with your feedback.
We apologize for the struggle in trying to get assistance. Due to Covid 19 pandemic and the presidents recent speech , we are receiving extremely high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist all our customers quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologize for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I have had a look at your booking and can confirm that for Flysafair all changes can only be done directly with the airline.
You can log onto https://www.flysafair.co.za/ and you use your airline reference "ESKILL" to access your booking under manage travel. The reason why it can only be done via the website is because they need payment in order to confirm changes and this is not something we can process on your behalf.
I do hope that this is able to provide you with some assistance.
Wishing you a safe season ahead.
Yours in safe Travel.
Travelstart
Travelstart's reply18 Dec 2020, 15:57
Official
Good day Dirk
Thank you for taking the time to provide us with your feedback.
We apologize for the struggle in trying to get assistance. Due to Covid 19 pandemic and the presidents recent speech , we are receiving extremely high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist all our customers quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologize for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I have had a look at your booking and can confirm that for Flysafair all changes can only be done directly with the airline.
You can log onto https://www.flysafair.co.za/ and you use your airline reference "ESKILL" to access your booking under manage travel. The reason why it can only be done via the website is because they need payment in order to confirm changes and this is not something we can process on your behalf.
I do hope that this is able to provide you with some assistance.
Wishing you a safe season ahead.
Yours in safe Travel.
Travelstart
Thank you for taking the time to provide us with your feedback.
We apologize for the struggle in trying to get assistance. Due to Covid 19 pandemic and the presidents recent speech , we are receiving extremely high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist all our customers quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologize for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I have had a look at your booking and can confirm that for Flysafair all changes can only be done directly with the airline.
You can log onto https://www.flysafair.co.za/ and you use your airline reference "ESKILL" to access your booking under manage travel. The reason why it can only be done via the website is because they need payment in order to confirm changes and this is not something we can process on your behalf.
I do hope that this is able to provide you with some assistance.
Wishing you a safe season ahead.
Yours in safe Travel.
Travelstart