lL
lemethven L
1 reviews | Active since Mar 2017
19 Mar 2020, 14:51
Travelstart wringing as much money out of us as possible amid Corona outbreak. .
They took so long to pick up my call I could take my dog to the vet, wait there for a bit and still make it home with time to spare. Latam was no longer flying between Brazil and South Africa due to the Cona Virus and they tried every way possible to get us to pay out as much extra money as possible. They want us to pay more in extra fees than the cost of the tickets and zero chance of a refund. Less than 48 hours before we needed to fly I was told they had reduced their admin costs to R99 pp to change the dates + any extra taxes would need to be paid. When I tried to find out how much those taxes would be I was promptly put back on hold.
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Replies (3)lL
lemethven L's updateReviewer Update
19 Mar 2020, 17:42Update - They will not refund and they want to charge an extra R38 000 for the tax difference to change the dates when our tickets cost R32000.
lL
lemethven L's update19 Mar 2020, 17:42
Reviewer Update
Update - They will not refund and they want to charge an extra R38 000 for the tax difference to change the dates when our tickets cost R32000.
Travelstart's replyOfficial
19 Mar 2020, 17:52Good afternoon Leandra
Thank you for your feedback on your recent flight booking with Travelstart.
I am sorry to hear you are not pleased with the way your query has been handled and I completely understand the frustration this has caused.
Please note, someone from our team will contact you as soon as possible.
Please accept our sincere apologies for the stress and inconvenience caused.
Kind regards,
Travelstart Team
Thank you for your feedback on your recent flight booking with Travelstart.
I am sorry to hear you are not pleased with the way your query has been handled and I completely understand the frustration this has caused.
Please note, someone from our team will contact you as soon as possible.
Please accept our sincere apologies for the stress and inconvenience caused.
Kind regards,
Travelstart Team
Travelstart's reply19 Mar 2020, 17:52
Official
Good afternoon Leandra
Thank you for your feedback on your recent flight booking with Travelstart.
I am sorry to hear you are not pleased with the way your query has been handled and I completely understand the frustration this has caused.
Please note, someone from our team will contact you as soon as possible.
Please accept our sincere apologies for the stress and inconvenience caused.
Kind regards,
Travelstart Team
Thank you for your feedback on your recent flight booking with Travelstart.
I am sorry to hear you are not pleased with the way your query has been handled and I completely understand the frustration this has caused.
Please note, someone from our team will contact you as soon as possible.
Please accept our sincere apologies for the stress and inconvenience caused.
Kind regards,
Travelstart Team
lL
lemethven L's updateReviewer Update
19 Mar 2020, 18:19We understand times are tough and you are inundated that's why we wanted to change dates rather than cancel completely and I've been patient the whole afternoon but now I am sitting crying, feeling like my money was ****** and not able to get through to people and we are supposed to be leaving Saturday morning. I'm a small business owner who has happily postponed project dates for my clients and haven't charged a cent extra because we all need to be more accommodating in this crisis. If you can help me I will happily change my review.
lL
lemethven L's update19 Mar 2020, 18:19
Reviewer Update
We understand times are tough and you are inundated that's why we wanted to change dates rather than cancel completely and I've been patient the whole afternoon but now I am sitting crying, feeling like my money was ****** and not able to get through to people and we are supposed to be leaving Saturday morning. I'm a small business owner who has happily postponed project dates for my clients and haven't charged a cent extra because we all need to be more accommodating in this crisis. If you can help me I will happily change my review.