TRAVELSTART - Worst Customer Service EVER !!!!

On the 14th of APRIL, I booked flight tickets through Travelstart. The money went off of my account (multiple transactions, as I booked 4 tickets - 2 for SAA and 2 for FLYSAFAIR) - I received the tickets (so obviously the payment cleared and was received) BUT yet they put a hold on my account - for 699.46 & 710.96, so whenever money goes into my account, it gets deducted

I tried calling them - you are just on hold forever, only once did someone answer, she just gave me an email address and said that she can't help

I emailed them on the 25th of APRIL (***) - I sent through all the documents (their invoice, my bank statement showing the hold on my acc)

They then rep**** saying, I am paid up and my flights are booked and confirmed

I had to then had to email again- enquiring about when the hold on my account will be taken off and the money that was deducted refunded

They then asked for the last 10 digits of my bank card, saying this only happens with CAPITEC and that Capitec did not bank the amounts, but that they will request a reversal

I also called Capitec - who informed me that they can only reverse the hold, once they receive an authorization letter from Travelstart

I relayed the message to Travelstart - who then informed me that I should call Capitec again and get an Authorization - Called the bank again - who said that Travelstart has to send them an Authorization letter

I emailed them 3 times after that and still no response

NEVER IN MY LIFE will I book anything through TRAVELSTART!!!!!!!!!!!!!

Now I can't use my account and more than R800 was deducted because of the hold, no one gets back to me, they are absolutely not willing to rectify this. Surely if this happens to all Capitec account holders (as they claimed) then should they not know how to rectify the issue - seeing as I am not the first one???!!!

I HAVE NEVER BEEN SO UNHAPPY AND DISSAPOINTED WITH A COMPANY IN ALL MY LIFE