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Wayne H

1 reviews | Active since Dec 2018

01 Dec 2018, 09:20

TRAVELSTART WONT REFUND MY MONEY AS A RESULT OF A MISTAKE ON THEIR SIDE.

They are a bunch of ********. They took money out of my account twice. On their advice i booked twice and they refused to give back my money. The worst customer service. The call center wait is 30mins. They dont respond to emails and now my account sits on R 2000 overdraft and they dont want to give my money back. I dont even have the money to pay back my overdraft. They really ripped me off. I wish i had the facility to take legal action. I pleaded to them to refund my money but they wont. poor poor poor service. PLEASE STAY VERY FAR AWAY FROM THIS COMPANY. I WARN ALL CONSUMERS TO NEVER EVER EVER USE THEM, THEY WILL RIP YOU OFF AND GIVE YOU PATHETIC SERVICE.

0
Replies (3)
Travelstart
Travelstart's reply01 Dec 2018, 10:08
Official
Good day Wayne

Thank you for your feedback .

Our ticketing team has looked into the matter and we have located duplicate bookings.

I have requested for our refunds team to process the refund today.

I do apologize for all the inconvenience.

Regards
Tracey
WH
Wayne H's update01 Dec 2018, 21:38
Reviewer Update
Hi Tracy, thank you for the speedy reply. please advise the total amount refunded, i will not accept anything but the amount deducted from my account. Furthermore i have canceled the card i did the booking with to enure that travel start wont deduct more funds from my account. i will provide new banking details for my refund. please follow up. if everything goes according to plan with my refund i will retract this post on hellopeter.com
Travelstart
Travelstart's reply01 Dec 2018, 22:53
Official
Good evening Wayne

I will follow up in the morning with our refunds team and revert back.

Please check your email if you have not recieved an email from *** this morning.

Regards
Tracey