KK
Kim K
1 reviews | Active since Sept 2021
29 Sept 2021, 11:53
Travelstart. What a joke.
I have desperately attempted to contact Travelstart to change a flight booking. I have sent messages via their online form as well as a whatsapp message. The flight is in 24 hours and they have not responded. I am horrified at their disgusting lack of service, not to mention that you cannot phone them as everything is automated. I would not suggest using Travelstart. They are useless beyond measure.
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Replies (3)
Travelstart's replyOfficial
29 Sept 2021, 15:14Hi Kim,
Thanks for reaching out and apologise for the struggle in trying to reach our team.
The team are currently receiving high volumes of booking queries so there might be a delay in responding to customers via whatsapp.
Please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
I've located your booking and see you used our online contact form today. If you had not yet received a response our team would have got to your booking as we have agents working both day and evening shift.
I see you have since been assisted by one of our agents Tracey-Lee via our Whatsapp chat service and have decided to keep the flight as is.
I'm afraid the airlines do not allow passengers to rebook from one airline to another.
In our Flexi ticket products Terms & Conditions we also provide the following information:
Should you have any other queries please feel free to reach out via our online contact form and or Whatsapp chat service.
Kind Regards,
Marcelle
Thanks for reaching out and apologise for the struggle in trying to reach our team.
The team are currently receiving high volumes of booking queries so there might be a delay in responding to customers via whatsapp.
Please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
I've located your booking and see you used our online contact form today. If you had not yet received a response our team would have got to your booking as we have agents working both day and evening shift.
I see you have since been assisted by one of our agents Tracey-Lee via our Whatsapp chat service and have decided to keep the flight as is.
I'm afraid the airlines do not allow passengers to rebook from one airline to another.
In our Flexi ticket products Terms & Conditions we also provide the following information:
- Changes to origin/destination airports and airlines are not permitted.
Should you have any other queries please feel free to reach out via our online contact form and or Whatsapp chat service.
Kind Regards,
Marcelle
Travelstart's reply29 Sept 2021, 15:14
Official
Hi Kim,
Thanks for reaching out and apologise for the struggle in trying to reach our team.
The team are currently receiving high volumes of booking queries so there might be a delay in responding to customers via whatsapp.
Please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
I've located your booking and see you used our online contact form today. If you had not yet received a response our team would have got to your booking as we have agents working both day and evening shift.
I see you have since been assisted by one of our agents Tracey-Lee via our Whatsapp chat service and have decided to keep the flight as is.
I'm afraid the airlines do not allow passengers to rebook from one airline to another.
In our Flexi ticket products Terms & Conditions we also provide the following information:
Should you have any other queries please feel free to reach out via our online contact form and or Whatsapp chat service.
Kind Regards,
Marcelle
Thanks for reaching out and apologise for the struggle in trying to reach our team.
The team are currently receiving high volumes of booking queries so there might be a delay in responding to customers via whatsapp.
Please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
I've located your booking and see you used our online contact form today. If you had not yet received a response our team would have got to your booking as we have agents working both day and evening shift.
I see you have since been assisted by one of our agents Tracey-Lee via our Whatsapp chat service and have decided to keep the flight as is.
I'm afraid the airlines do not allow passengers to rebook from one airline to another.
In our Flexi ticket products Terms & Conditions we also provide the following information:
- Changes to origin/destination airports and airlines are not permitted.
Should you have any other queries please feel free to reach out via our online contact form and or Whatsapp chat service.
Kind Regards,
Marcelle
KK
Kim K's updateReviewer Update
29 Sept 2021, 15:28Hi Marcelle, Thank you for your response. Why does one not have the ability to make a phone call and have ones query etc dealt with in timeous fashion?
KK
Kim K's update29 Sept 2021, 15:28
Reviewer Update
Hi Marcelle, Thank you for your response. Why does one not have the ability to make a phone call and have ones query etc dealt with in timeous fashion?
Travelstart's replyOfficial
29 Sept 2021, 16:07Thank you for your reply and providing your feedback earlier.
Unfortunately we have had to make the difficult decision and closed our phone lines temporarily as one agent is able to assist more then one customer at a time via our Whatsapp chat service. This allows the team to assist more passengers at one time.
I see you did reach out to us this morning at 10am and was assisted by an agent around 1:30 this afternoon.
We do apologise for the delay in responding to your amendment quote and our team are trying to work as quickly as possible to assist all customers needing assistance.
Your feedback is appreciated.
Kind Regards
Marcelle
Unfortunately we have had to make the difficult decision and closed our phone lines temporarily as one agent is able to assist more then one customer at a time via our Whatsapp chat service. This allows the team to assist more passengers at one time.
I see you did reach out to us this morning at 10am and was assisted by an agent around 1:30 this afternoon.
We do apologise for the delay in responding to your amendment quote and our team are trying to work as quickly as possible to assist all customers needing assistance.
Your feedback is appreciated.
Kind Regards
Marcelle
Travelstart's reply29 Sept 2021, 16:07
Official
Thank you for your reply and providing your feedback earlier.
Unfortunately we have had to make the difficult decision and closed our phone lines temporarily as one agent is able to assist more then one customer at a time via our Whatsapp chat service. This allows the team to assist more passengers at one time.
I see you did reach out to us this morning at 10am and was assisted by an agent around 1:30 this afternoon.
We do apologise for the delay in responding to your amendment quote and our team are trying to work as quickly as possible to assist all customers needing assistance.
Your feedback is appreciated.
Kind Regards
Marcelle
Unfortunately we have had to make the difficult decision and closed our phone lines temporarily as one agent is able to assist more then one customer at a time via our Whatsapp chat service. This allows the team to assist more passengers at one time.
I see you did reach out to us this morning at 10am and was assisted by an agent around 1:30 this afternoon.
We do apologise for the delay in responding to your amendment quote and our team are trying to work as quickly as possible to assist all customers needing assistance.
Your feedback is appreciated.
Kind Regards
Marcelle