Travelstart, We love to help

Due to some changes in my flight schedule I wanted to change the flight details of one of the flights I booked. I sended an email to Travelstart to get different flight tickets. Their help was horrible. The flight ticket I booked initialy was around R 2700. I told them that i wanted a different flight wereby I sended them an option for a different flight I would like to get.

The flight is in January so there is time enough to process everything and all.

They responded to me with an option for a new flight whereby I had to pay: TS Admin Fee R700 Airline Change Fee R456 Airline Tax Difference R426 Airline Fare Difference R2840 Which add up to R 4422 in total.

They didn't took the option I sended them. In the meanwhile I checked the website again and I found out that tickets are still available of a cost of around R 2400.

So i felt very angry about how I got treaten by Travelstart. I can imagine i have to pay Admin Fee and a penalty to rebook a flight. But that the cost will add up to almost double the cost of a new flight makes me just very angry and frustrated.

I would never recommend people to use Travelstart again. I booked a new flight on my own now because that is much cheaper than proceed with a change on the flightdetails.

I expected more from a company with a sloga as 'We Love to Help'.

Best, Frank