1 reviews | Active since Nov 2013
Travelstart - Very Bad Service
Worst service ever!! Due to new RSA COVID restrictions I need to change/delay/cancel flights, but I don't get much joy from Travelstart. I have tried every possible platform to communicate with them and no success. The "live Chat" does not work, I've ask them to contact me as I cannot reply on any "no-reply" e-mails. The flight is this coming Monday and I have been trying no stop since Tuesday to change the flights, no success!!! The reply I have received was late at night and they give me 1 hour to confirm. I don't sit watching my pc at night, just in case some-one mails me. So what happens now? We cannot go on holiday due to COVID hotspot lockdown, due I loose the tickets if I do not show up at the airport on Monday? I am now left high and dry on my own!!!
In the past I have always had good service with local and international flights, it's really a pitty their service and support has gone for a ball of shambles. Shame on you Travelstart!!!
Thank you so much for providing us with your feedback and for taking my call this evening.
Really sorry you have been struggling to reach us. Due to Covid 19 and the presidents most recent speech we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more customers at the same time.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologize for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
As discussed I have placed Jillian and Christopher's tickets on hold and sent the email confirming this to your email address.
If there is anything else you need, you have mailed you my email address as well.
Wishing you a wonderful evening further and stay safe,
Regards
Travelstart
Thank you so much for providing us with your feedback and for taking my call this evening.
Really sorry you have been struggling to reach us. Due to Covid 19 and the presidents most recent speech we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more customers at the same time.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologize for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
As discussed I have placed Jillian and Christopher's tickets on hold and sent the email confirming this to your email address.
If there is anything else you need, you have mailed you my email address as well.
Wishing you a wonderful evening further and stay safe,
Regards
Travelstart