1 reviews | Active since May 2017
Travelstart using corona virus to make money
I feel under the corona virus circumstances Travelstart is milking it to the nth degree, they will make money out of every flight change that has to be made. In future i will go direct to the airline and make my booking direct and not via Travelstart. They have definitely lost a client, due to their policies. Because I made the booking through Travelstart I am required to make any corona virus related changes through Travelstart, each flight change attracts the Travelstart service fee that you would not be charged should you go direct to the airline. You cannot go direct to the airline as they always ask if you made your booking through an agent then you need to deal with the agent and attract the service fee on top of all the cancellation or change of date fees that the airline charges. If you booked directly with the airline you would only pay the fees applicable for the date change or cancellation. A shout out to SAFair who are allowing cancellations at a charge of R300, unfortunately you will also have to pay Travelstart a fee to cancel the flight.
Thank you for your feedback on your recent flight booking with Travelstart, and apologies for the delay.
We are sorry to hear you were not pleased with the way we handled your booking and query.
Someone from our team will contact you as soon as possible, to discuss your query and concerns.
Thank you for your patience and understanding.
Kind regards,
The Travelstart Team
Thank you for your feedback on your recent flight booking with Travelstart, and apologies for the delay.
We are sorry to hear you were not pleased with the way we handled your booking and query.
Someone from our team will contact you as soon as possible, to discuss your query and concerns.
Thank you for your patience and understanding.
Kind regards,
The Travelstart Team
SAA are not offering refunds on a cancellation due to their economic circumstances however are offering a free date change.
SAFair are offering a free date change and an opportunity to cancel the flight for a fee of R300, the refund will be in the way of a voucher.
Travelstart do not intend to charge any fees in assisting with these changes.
I apologize that I misunderstood your agent , though I was talking to the agent via my office manageress as yesterday had spent over an hour waiting for a reply and was knocked off numerous times and eventually got an sms from Vodafone to say I had no anytime minutes (airtime) left.
I am grateful for the call and will make the free date change with Travelstart tomorrow.
I also look forward to hearing from the agent once she has listened to the phone call to understand how come my manageress and myself understood that there will be a service charged on all changes.
SAA are not offering refunds on a cancellation due to their economic circumstances however are offering a free date change.
SAFair are offering a free date change and an opportunity to cancel the flight for a fee of R300, the refund will be in the way of a voucher.
Travelstart do not intend to charge any fees in assisting with these changes.
I apologize that I misunderstood your agent , though I was talking to the agent via my office manageress as yesterday had spent over an hour waiting for a reply and was knocked off numerous times and eventually got an sms from Vodafone to say I had no anytime minutes (airtime) left.
I am grateful for the call and will make the free date change with Travelstart tomorrow.
I also look forward to hearing from the agent once she has listened to the phone call to understand how come my manageress and myself understood that there will be a service charged on all changes.