Item: Travelstart
Rating: 1
Author: Morne O

Travelstart's replyOfficial

03 Aug 2021, 17:05

Hi Morne,

Thank you for reaching out to us.

I have located 2 failed bookings which have both failed. Please can you send an email to feedback @ travelstart . com with the bank statement of the transaction so that we can have this reversed / released by sending a pending auth release to the bank.

Kind Regards,
Melissa

Travelstart's reply03 Aug 2021, 17:05

Official

Hi Morne,

Thank you for reaching out to us.

I have located 2 failed bookings which have both failed. Please can you send an email to feedback @ travelstart . com with the bank statement of the transaction so that we can have this reversed / released by sending a pending auth release to the bank.

Kind Regards,
Melissa

MO

Morne O's updateReviewer Update

04 Aug 2021, 13:08

I have sent the proof of payment 3 times, still no response from you. I have spoken to the bank and FNB confirms you have taken the money via eft. We have to complete forms to get the money back which can take 5 days. I need the ticket urgently. I will post complaints everyday until this is resolved. It's ******** how you people take money from us with no possible way of contacting you or resolving issues. We paid via the QUICK EFT link on your website. 5 days of emails and tickets, no ticket. Disgusting.

MO

Morne O's update04 Aug 2021, 13:08

Reviewer Update

I have sent the proof of payment 3 times, still no response from you. I have spoken to the bank and FNB confirms you have taken the money via eft. We have to complete forms to get the money back which can take 5 days. I need the ticket urgently. I will post complaints everyday until this is resolved. It's ******** how you people take money from us with no possible way of contacting you or resolving issues. We paid via the QUICK EFT link on your website. 5 days of emails and tickets, no ticket. Disgusting.

Travelstart's replyOfficial

04 Aug 2021, 21:23

Hi Morne,

Thank you for taking my call earlier and apologies for the frustration caused when booking your flight.

Payment has been received, thank you and your ticket for Travelstart booking ending: 4792 has been issued and emailed to the e-mail address used to make the booking.

Please feel free to reach out via email at: help @ travelstart . com if you have any other questions.

Kind Regards,

Marcelle

Travelstart's reply04 Aug 2021, 21:23

Official

Hi Morne,

Thank you for taking my call earlier and apologies for the frustration caused when booking your flight.

Payment has been received, thank you and your ticket for Travelstart booking ending: 4792 has been issued and emailed to the e-mail address used to make the booking.

Please feel free to reach out via email at: help @ travelstart . com if you have any other questions.

Kind Regards,

Marcelle

Travelstart's replyOfficial

04 Aug 2021, 21:23

Hi Morne,

Thank you for taking my call earlier and apologies for the frustration caused when booking your flight.

Payment has been received, thank you and your ticket for Travelstart booking ending: 4792 has been issued and emailed to the e-mail address used to make the booking.

Please feel free to reach out via email at: help @ travelstart . com if you have any other questions.

Kind Regards,

Marcelle

Travelstart's reply04 Aug 2021, 21:23

Official

Hi Morne,

Thank you for taking my call earlier and apologies for the frustration caused when booking your flight.

Payment has been received, thank you and your ticket for Travelstart booking ending: 4792 has been issued and emailed to the e-mail address used to make the booking.

Please feel free to reach out via email at: help @ travelstart . com if you have any other questions.

Kind Regards,

Marcelle

Travelstart useless service