Travelstart Unprofessional

Recently, about three weeks ago, me and my family went to Cape Town. As usual we used Travel Start but this time it was a real mess. Our rented vehicle was a mess and most of all our accommodation was booked at the wrong hotel. What makes it worse is that we were sitting for hours waiting for Travelstart , John , an agent to sort out this mess since we already paid for a package which included flights, car hiring and accommodation. We had to call them the whole time and almost the whole day went by when we decided to pay R3900.00 just for the night. Up untill now we have not been refunded , contacted or anything. I want my money back and I will never use such inexperienced company again. We use them for peace of mind and all we got was stress .