Travelstart unilaterally NOT PAYING FULL REFUNDS with no explanation either

We booked 2 international tickets via yourselves. These flights were subsequently cancelled BY THE AIRLINE due to the covid.

It took you +- 15 weeks to only PARTIALLY refund us AND only after we turned to Hello Peter (you simply ignored our numerous e-mails )

Travelstart,, kindly explain: 1. Why you deducted hundreds of Rands, from each ticket refund, when this flight was cancelled by the airline? You made no mention of any deductions when you said the airline would refund us. 2. Why you sent no breakdown or correspondence relating to the refund? 3. Money simply arrived in our bank account (only after posting our displeasure on Hello Peter) with no explanation for the almost R 2000 Rand you "extracted" from these 2 ticket refunds. Furthermore there is no consistency, as a percentile, between the monies deducted from each ticket. So just how do you arrive at these deduction amounts??????????

What entitles you to unilaterally deduct monies?

And have the gall to not advise a client? 3. You have not provided any service here and therefore cannot be entitled to any form of compensation. .

May I reiterate, the AIRLINE, not ourselves cancelled these tickets.

And we have emailed you again regarding these deductions, with no response....

Is this how you do business ?

Shame on you !