PL
Paul L
1 reviews | Active since Apr 2015
26 Dec 2020, 10:35
Travelstart unavailable for communication
Impossible to get hold of the company. Website claim to have a live chat with no response. No option to check and confirm bookings. No communication from the company however they do deduct money from your credit card. Phone numbers, the ones you can find that do work, simply refer you back to the website. I find this lack of feedback and impossible communication paths absolutely unacceptable in today's technology enabled environment. I most definately do not recommend Travelstart if you are looking for an easy, rest assured or peace of mind booking experience.
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Travelstart's replyOfficial
26 Dec 2020, 10:55Hi Paul,
So sorry you have been struggling to reach us. Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than one customer at a time quicker and efficiently.
Thank you for taking my call earlier and providing me with your hotel reservation number. I have escalated your call back request onto the Safarinow team and one of the agents will be in contact with you during the course of today to assist over the phone with your hotel query.
Wishing you and your family a safe festive season.
Thank you and kind regards
Marcelle
So sorry you have been struggling to reach us. Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than one customer at a time quicker and efficiently.
Thank you for taking my call earlier and providing me with your hotel reservation number. I have escalated your call back request onto the Safarinow team and one of the agents will be in contact with you during the course of today to assist over the phone with your hotel query.
Wishing you and your family a safe festive season.
Thank you and kind regards
Marcelle
Travelstart's reply26 Dec 2020, 10:55
Official
Hi Paul,
So sorry you have been struggling to reach us. Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than one customer at a time quicker and efficiently.
Thank you for taking my call earlier and providing me with your hotel reservation number. I have escalated your call back request onto the Safarinow team and one of the agents will be in contact with you during the course of today to assist over the phone with your hotel query.
Wishing you and your family a safe festive season.
Thank you and kind regards
Marcelle
So sorry you have been struggling to reach us. Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than one customer at a time quicker and efficiently.
Thank you for taking my call earlier and providing me with your hotel reservation number. I have escalated your call back request onto the Safarinow team and one of the agents will be in contact with you during the course of today to assist over the phone with your hotel query.
Wishing you and your family a safe festive season.
Thank you and kind regards
Marcelle