CS
Collin S
1 reviews | Active since Sept 2018
16 Jan 2022, 13:00
Travelstart: Unacceptable service, we have been patrons for may years, no more!!
Being trying to book a flight on their online platform, what a mission. Booking status stays pending, when trying to log a support call through whatsapp and by completing an online query form to find out what the issue is, what a waste of time no response whats so ever. I think they blocked my number and email. Do the effort and book directly on your prefered carier website, its way cheaper and you get reference numbers you can actually use!!
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Travelstart's replyOfficial
22 Jan 2022, 09:54Hi Collin,
Thank you for reaching out to us.
I have checked the system and can see the cancelled /failed bookings logged. I am very sorry that this had occurred. The airline had not updated the space on the backend and it was still showing as available on our system. I have seen that there was a successful booking and everything was confirmed. Please advise if you have any further concerns by emailing feedback @ travelstart . com
Wishing you a wonderful day further.
Kind Regards,
Melissa Eksteen
Thank you for reaching out to us.
I have checked the system and can see the cancelled /failed bookings logged. I am very sorry that this had occurred. The airline had not updated the space on the backend and it was still showing as available on our system. I have seen that there was a successful booking and everything was confirmed. Please advise if you have any further concerns by emailing feedback @ travelstart . com
Wishing you a wonderful day further.
Kind Regards,
Melissa Eksteen
Travelstart's reply22 Jan 2022, 09:54
Official
Hi Collin,
Thank you for reaching out to us.
I have checked the system and can see the cancelled /failed bookings logged. I am very sorry that this had occurred. The airline had not updated the space on the backend and it was still showing as available on our system. I have seen that there was a successful booking and everything was confirmed. Please advise if you have any further concerns by emailing feedback @ travelstart . com
Wishing you a wonderful day further.
Kind Regards,
Melissa Eksteen
Thank you for reaching out to us.
I have checked the system and can see the cancelled /failed bookings logged. I am very sorry that this had occurred. The airline had not updated the space on the backend and it was still showing as available on our system. I have seen that there was a successful booking and everything was confirmed. Please advise if you have any further concerns by emailing feedback @ travelstart . com
Wishing you a wonderful day further.
Kind Regards,
Melissa Eksteen