Travelstart Turns Travel Plans into a Nightmare

I am very annoyed that after the implementation of lockdown level 4 on Sunday, I have been trying to get hold of travel start to find out what my options are regarding tickets I have booked from JHB to PE, which fall within the travel ban period. I sent a message via their website, chatted to them on WhatsApp with most of the replies being automated. Changing dates come with a R200 per person fee, which is ridiculous under the circumstances. the person I eventually got to chat too could not tell me much about what the cancellation options were and said that the refund department would contact me in 24 to 48 hours. Why is it so difficult to speak to someone to explain what my options are. This is my first time booking through Travelstart and I can tell you that it will be my last. I am really disappointed that they did not reach out to me after the announcement. I booked 4 return tickets and now I will probably have to pay an arm and a leg to get it cancelled or moved, but if I had booked with the airline directly it would have been so much easier and convenient. Never ever again.