Travelstart trying to ***** my money by passing me around agents for 6 weeks with no refund

Plan and simple BAD service border-lining on *****. I booked a flight and paid on their online system only to get a message that payment was declined and that I must do an EFT, after doing the EFT the next day I received a message that payment actually went through my credit card from their online system. I have since been trying to get the EFT returned back to my account with no success, I sent proof of payment twice. I first dealt with Sunil, who ran away then came Ram and today Latha. All telling me to send the same information and that someone is investigating. When you phone them there is over 1 hour waiting period, the online complaint system does not work, if you contact them via WhatsApp Or Instagram you get a robot with very limited functions. This is not a legit and ethical travel agency, they are quick to take your money and give you the run around when they have to return it.