Travelstart ******* me in paying DOUBLE!

Item: Travelstart
Rating: 1
Author: Warren B

I booked a one-way ticket to Thailand more than a month in advance. I called Travelstart to make sure that everything is in order.

When I get to check-in yesterday, they refused to let me through unless I had return ticket. So I had to buy one there on the spot which costed a fortune!!!!

I could have saved thousands of Rand's Travelstart informed me!

I will boycott Travelstart unless they can reply to me and make this right somehow.

Helpful (0)

Replies (2)

Travelstart's replyOfficial

30 Mar 2019, 15:10

Dear Warren

Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with our service.

A customer relations team member will be in contact during office hours on Monday (08:00 - 17:00), to discuss your query.

In future, for any feedback, you may email us to ***

Regards, The Travelstart Team

Travelstart's reply30 Mar 2019, 15:10

Official

Travelstart's replyOfficial

01 Apr 2019, 17:40

Dear Warren

We have tried to reach you on the number provided, to discuss your query, unfortunately to no avail.

Please advise contact details and a suitable time for us to contact you.

Kind regards, Melony at Travelstart

Travelstart's reply01 Apr 2019, 17:40

Official