Travelstart Travel Insurance debacle

<p>I have travelled with Travelstart booking my flights on many occasions, with great satisfaction. On my latest trip to Vietnam, I also took out a Travelstart Comprehensive Travel Insurance, which I updated three months later. I let my insurance lapse for a couple of months while in the USA and before leaving the US requested Travelstart to issue me with a new travel insurance policy (Regent Insurance)......well, that is when I was issued my ORIGINAL policy with the earliest date of my original departure!!</p> <p>I have tried to communicate with Travelstart on different email address to urgently either, update my original policy or issue me with a new Travel Insurance Policy....to absolutely not avail. I constantly get a computer generated response that they will attend to my query in 24 hours......or no reponse at all!!! </p> <p> </p> <p>I have even tried to email the CEO, where my email bounced back. I am so frustrated at the lack of customer service from a company who boast having received a tourism award. I do not how else to contact the company, as I am now situated in Dalat, Vietnam, and need travel insurance cover immediately. Hello Peter is my last resort to wake this company up to my dilemma.</p> <p> </p>