Travelstart Tragedy

I am so traumatized that it is difficult to put it on paper. On the 4th March 2021 I booked a return ticket through Travelstart From Durban to Cape Town, respectively on 18th March and 6 April 2021. Later I tried to change the return flight to 30 March, but with no success: no email communication from Travelstart confirming a change. I tried phoning: one telephone no does not exist anymore and the other was constantly unavailable, day in day out, at all times. E-mail requests for information could not reach the given addresses and noted as undelivered. I gave up and waited for 6 April. Arriving at the booking in desk, I was told by the lady behind the counter at British Airways that my booking has been changed to 30 March. She advised me to buy another ticket. I could not purchase a ticket for the same day, but eventually bought a ticket online through My Holidays for 7 April costing me R1706 and book into a hotel near the airport costing me R747. I Ialso have to pay for another day for my animals at the kennels. I strongly recommend other travelers NOT to use Travelstart. It can be a costly business. A one star rating is still too high for such utter bad service.