Travelstart, this is how you lose loyal customers.

20 Years of Loyalty — Gone in One Shocking Experience

I made a booking with Travelstart on the 13th of March. The airline later changed the flight to a completely different route. I was sent an email asking if I wanted to accept or decline the new itinerary — I declined, of course. That was the last useful communication I received.

It’s now almost a month later, and I’m still waiting for a refund. Every time I contact Travelstart, I’m told they’re “waiting for the airline to respond.” That’s unacceptable. I booked through Travelstart, and it is their responsibility to process the refund and deal with the airline — not mine.

How is anyone expected to rebook a flight when their money is still tied up weeks later?

I’ve had to phone repeatedly, and each time I’m promised someone will get back to me. No one ever does. No follow-up emails. No updates. Just complete silence. This isn’t customer service — it’s customer abandonment.

After over 20 years of using Travelstart, this is where it ends. The trust is gone, and I will never use them again.

Travelstart, this is how you lose loyal customers.