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enel E
1 reviews | Active since Jan 2017
15 Oct 2020, 07:40
Travelstart *******
Booked a return flight in March 2020 which was cancelled due to covid.
Had to fly out with repatriation flight
No amount of correspondence entered into with travelstart can get a refund or a flight back from USA or even just a response!!!
All emails are answered with we will get back to you or we are not in the office right now.
The refund on a R23K ticket was R750!!!! Thats all!!! All airlines gave full refunds but booking with travelstart gets you a R750 refund!!!
Do NOT BOOK ANY HOLIDAYS or FLIGHTS with this company. They take your money then avoid you!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
15 Oct 2020, 18:47Hi Enel,
Thank you for taking the time to share your concerns with all. All feedback is appreciated and we regret to hear you have not had a great experience when booking with us.
You have not provided us with a Travelstart reference number and we are unable to locate your booking using your email address or name and surname. We have also called and left a message.
With the national lockdowns in each country due to Covid-19, airlines are no longer in control of their flight schedules and all cancellations and/or disruptions that take place or will take place are as a result of the national lockdown and not at the instance of the airline. Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound by the airlines rules and need to quote according to their directives which they have provided us.
The airlines sit with the funds of the ticket and Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver any of their policies. Whatever the airline cancellation penalties are for the customers ticket our refunds team will advise accordingly.
I regret you have not received the best correspondence. If you could please email *** with your Travelstart reference number we will respond with feedback.
Kind Regards,
Travelstart
Thank you for taking the time to share your concerns with all. All feedback is appreciated and we regret to hear you have not had a great experience when booking with us.
You have not provided us with a Travelstart reference number and we are unable to locate your booking using your email address or name and surname. We have also called and left a message.
With the national lockdowns in each country due to Covid-19, airlines are no longer in control of their flight schedules and all cancellations and/or disruptions that take place or will take place are as a result of the national lockdown and not at the instance of the airline. Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound by the airlines rules and need to quote according to their directives which they have provided us.
The airlines sit with the funds of the ticket and Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver any of their policies. Whatever the airline cancellation penalties are for the customers ticket our refunds team will advise accordingly.
I regret you have not received the best correspondence. If you could please email *** with your Travelstart reference number we will respond with feedback.
Kind Regards,
Travelstart
Travelstart's reply15 Oct 2020, 18:47
Official
Hi Enel,
Thank you for taking the time to share your concerns with all. All feedback is appreciated and we regret to hear you have not had a great experience when booking with us.
You have not provided us with a Travelstart reference number and we are unable to locate your booking using your email address or name and surname. We have also called and left a message.
With the national lockdowns in each country due to Covid-19, airlines are no longer in control of their flight schedules and all cancellations and/or disruptions that take place or will take place are as a result of the national lockdown and not at the instance of the airline. Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound by the airlines rules and need to quote according to their directives which they have provided us.
The airlines sit with the funds of the ticket and Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver any of their policies. Whatever the airline cancellation penalties are for the customers ticket our refunds team will advise accordingly.
I regret you have not received the best correspondence. If you could please email *** with your Travelstart reference number we will respond with feedback.
Kind Regards,
Travelstart
Thank you for taking the time to share your concerns with all. All feedback is appreciated and we regret to hear you have not had a great experience when booking with us.
You have not provided us with a Travelstart reference number and we are unable to locate your booking using your email address or name and surname. We have also called and left a message.
With the national lockdowns in each country due to Covid-19, airlines are no longer in control of their flight schedules and all cancellations and/or disruptions that take place or will take place are as a result of the national lockdown and not at the instance of the airline. Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound by the airlines rules and need to quote according to their directives which they have provided us.
The airlines sit with the funds of the ticket and Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver any of their policies. Whatever the airline cancellation penalties are for the customers ticket our refunds team will advise accordingly.
I regret you have not received the best correspondence. If you could please email *** with your Travelstart reference number we will respond with feedback.
Kind Regards,
Travelstart
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enel E's updateReviewer Update
16 Oct 2020, 09:03 booking reference (ZA***6)
You keep blaming the airlines but when phoning the airline they admit to refunding tickets in full!!! You story is not true!! All airlines released media press releases saying full refunds but Travelstart keeps you money!!
You keep blaming the airlines but when phoning the airline they admit to refunding tickets in full!!! You story is not true!! All airlines released media press releases saying full refunds but Travelstart keeps you money!!
eE
enel E's update16 Oct 2020, 09:03
Reviewer Update
booking reference (ZA***6)
You keep blaming the airlines but when phoning the airline they admit to refunding tickets in full!!! You story is not true!! All airlines released media press releases saying full refunds but Travelstart keeps you money!!
You keep blaming the airlines but when phoning the airline they admit to refunding tickets in full!!! You story is not true!! All airlines released media press releases saying full refunds but Travelstart keeps you money!!