AB
Alex B

1 reviews | Active since May 2012

05 Apr 2019, 09:44

travelstart they love to lie

Terrible service , flight changed schedule, I request to have an alternative solution they are waiting for 3 days to have an answer from the airline , which is a lie. I contact the airline directly but the book was done through Travelstart so they must sort it out.

Place me on hold 3 times to talk with " schedulechanges " every time the communication drops.

To refound another long story No idea what customer service means !!!

They love to lie !!!

to save time money and avoid frustration in the future book direct with the airline

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Replies (1)
Travelstart
Travelstart's reply05 Apr 2019, 10:59
Official
Dear Alex

Thank you for taking the time to provide your feedback and I am sorry to hear you were not pleased with our service.

Could you kindly send a private message with your booking reference and contact details and a customer relations team member will be in contact during the course of the day, to discuss your query.

In future, for any feedback, you may email us to ***

Regards, The Travelstart Team