TRAVELSTART TERRIBLE SERVICE, and a *****

Item: Travelstart
Rating: 1
Author: Antony T

I have already lodged 2 reviews about the service I received from Travelstart. The first time they responded with a LIE. I'm still waiting for them to actually respond and explain how it is possible to provide SUCH TERRIBLE SERVICE.

Their INCOMPETENCE, and utter lack of empathy leaves me amazed.

The moral of the story is - NEVER USE TRAVELSTART.

Beside their TERRIBLE SERVICE, they also tried to **** me twice. I've had to make changes to tickets, and both times they tried to charge me, first R3,000, then on another flight around R10,000, saying this was to cover differences in flight costs. I then went to the airlines, made the changes myself, and had to pay NOTHING. To me this is clearly *****. I hope they respond to this.

Helpful (0)

Replies (2)

Travelstart's replyOfficial

06 Jun 2022, 07:44

Hi Anthony,

Thank you for reaching out to us.

I have tried to call you to no avail and left a voicemail. Please note I will be calling again during the course of the day to further assist and find a solution to your query and keep an eye on your inbox for my email correspondence.

Kind Regards,
Melissa

Travelstart's reply06 Jun 2022, 07:44

Official

Antony T's updateReviewer Update

06 Jun 2022, 10:17

Melissa,

You are too late...there is nothing that needs to be done now. Where were you, or your colleagues when we really needed assistance.

We flew in March/April, and I managed to sort everything out with the airlines. I will never book with Travelstart again, and am warning others of my experience.

Antony

Antony T's update06 Jun 2022, 10:17

Reviewer Update

Melissa,

You are too late...there is nothing that needs to be done now. Where were you, or your colleagues when we really needed assistance.

We flew in March/April, and I managed to sort everything out with the airlines. I will never book with Travelstart again, and am warning others of my experience.

Antony