1 reviews | Active since Mar 2014
Travelstart - Terrible customer service
I booked a return trip to Cape Town, I made the payment however, the amount exceeded the limit on my card, but since each flight ticket has its own payment, the one payment for the BA6421 flight (R1129.84) went through but the other did not.
I proceeded to book again, erroneously assuming the first payment would be refunded eventually. The second time, the amounts for both flights went through.
I contacted Travelstart to inform them of the situation and I received: "Thank you so much for your email. Kindly be informed there is no double charge on your account. We used the same authorisation for the processed amount to issue your tickets again. Please check your bank statement for further confirmation"
Which is blatantly false, because I can see on my bank statement that it went through twice. I therefore, tried to contact them again through their website, AND through Whatsapp, and I have received no response from either.
This is absolutely terrible customer service. I will not be using them again.
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused when trying to reach the team.
Please email our payments team direct at: payments @ travelstart . com with your above query and attach a copy of your bank statement showing the double deduction.
I will ask the team to keep a look out for your email and bank statement. Our team will investigate and respond with feedback.
In the meantime I will also give you a call to address any other concerns you might have over the phone.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused when trying to reach the team.
Please email our payments team direct at: payments @ travelstart . com with your above query and attach a copy of your bank statement showing the double deduction.
I will ask the team to keep a look out for your email and bank statement. Our team will investigate and respond with feedback.
In the meantime I will also give you a call to address any other concerns you might have over the phone.
Kind Regards,
Marcelle